Kristin Nelson
Land O Lakes,FL
Summary
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Pirate Fashions
Tampa, FL
01.2025 - 02.2026
- Worked on the floor as a retail sales associate, building relationships with customers and helping them create their dream Pirate outfit. Additionally assisted in production, hand making items for the store to sell. Assisted the manager with various administrative and customer service duties. Handled phone and email correspondence with guests and vendors, and handled regional and international shipping from the online store.
Barista
Dunkin’
Land O Lakes, FL
12.2023 - 01.2025
- Prepared drinks and food for guests in a timely manner. Operated cash registers and handled cash and card transactions. Built relationships with regular customers
Medical Scribe
Robin Healthcare
Remote
09.2022 - 09.2023
- Accurately documented patient medical histories, symptoms, and treatments in electronic health records (EHR) system. Maintained strict confidentiality of patient information in compliance with HIPAA regulations. Reviewed and verified accuracy of medical charts for completeness and adherence to coding guidelines.
Server/Host
First Watch
Land O Lakes, FL
07.2021 - 08.2022
- Greeted and accommodated guests, building positive experience from first interaction. Provided excellent customer service by anticipating needs and responding promptly to requests.
Server/Host
Beef 'O' Brady's
Land O' Lakes, FL
05.2020 - 07.2021
- Delivered exceptional customer service to enhance dining experiences and ensure guest satisfaction. Managed multiple tables efficiently, balancing guest needs with timely order delivery. Collaborated with kitchen staff to communicate orders accurately and maintain workflow efficiency. Trained new servers on menu knowledge, service standards, and operational procedures to improve team performance.
Assistant Preschool/VPK Teacher
Creative World School
Land O Lakes, FL
12.2018 - 03.2020
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children. Assisted teachers with lesson plans and classroom activities, while encouraging student participation. Cleaned classrooms and organized instruction materials in appropriate locations.
Education
Music Education
Florida Gulf Coast University
Fort Myers, FL12-2018
Skills
- Building intrapersonal relationships with customers
- Social Media (Content creation and marketing)
- Email etiquette
- Cash handling
- Customer complaint resolution
- Administrative duties
- Telephone etiquette
- Interpersonal communications
Certification
- SERV Safe
- Driver’s License
- Bookkeeping Certification (In progress)
Timeline
Customer Service Lead
Pirate Fashions
01.2025 - 02.2026
Barista
Dunkin’
12.2023 - 01.2025
Medical Scribe
Robin Healthcare
09.2022 - 09.2023
Server/Host
First Watch
07.2021 - 08.2022
Server/Host
Beef 'O' Brady's
05.2020 - 07.2021
Assistant Preschool/VPK Teacher
Creative World School
12.2018 - 03.2020
Music Education
Florida Gulf Coast University