Kristin Norman
Warren
Summary
Retail professional with proven track record of enhancing store operations and driving customer satisfaction. Experience managing high-volume retail environments, ensuring operational efficiency and utilizing strategic planning to drive sales and improve store performance while fostering team collaboration and adapting to dynamic retail demands.
Overview
8
8
years of professional experience
Work History
Surveillance Specialist
Levels Ventures
10.2022 - 01.2025
- Identified and resolved areas of risk and exposure and recommended solutions and improvements to access control systems and video surveillance systems.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
- Identified new approaches to catch and prevent theft.
- Applied and shared intelligence with law enforcement to secure employees, locations and assets in response to and in anticipation of threats.
- Watched both live and recorded video surveillance footage.
- Maintained high awareness towards safety, damage and loss prevention by conducting training seminars to associates.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Maintained detailed records of incidents and activities, facilitating accurate reporting and analysis.
General Manager
Wild Bills Tobacco
01.2022 - 09.2022
- Managed visual implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients and partners to ensure long term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Operations Director
LIV Oxygen Bar
02.2020 - 11.2021
- Duties included - Hiring, training, payroll, scheduling, supply orders as well as overall function of the business
General Manager
The Art of Shaving
01.2018 - 05.2020
- Duties included - Hiring, onboarding, payroll, scheduling, ordering products and supplies, merchandising and customer service
Assistant Manager
Brookstone
09.2016 - 12.2017
- Customer Service, sales, hiring, merchandising, training, scheduling
Education
Diploma -
South Lake High School
06-2002
Skills
- Customer Service
- Sales
- Scheduling
- Product Knowledge
- Investigative Surveillance
- Leadership and team building
- Money handling
- Standard operating procedures
- Maintaining compliance
- Retail operations
- Loss Prevention
Awards
District top sales for big ticket items
Timeline
Surveillance Specialist
Levels Ventures
10.2022 - 01.2025
General Manager
Wild Bills Tobacco
01.2022 - 09.2022
Operations Director
LIV Oxygen Bar
02.2020 - 11.2021
General Manager
The Art of Shaving
01.2018 - 05.2020
Assistant Manager
Brookstone
09.2016 - 12.2017
Diploma -
South Lake High School
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