Kristin Norris
The Colony,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Neiman Marcus Direct
10.2008 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Educated customers on special pricing opportunities and company offerings
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Made outbound calls to obtain account information
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
Reservation Specialist
The Baronne Plaza Hotel
08.2000 - 08.2005
- Made reservations for customers and accurately entered personal information into computer system
- Communicated with customers regarding concerns, inquiries and complaints
- Relayed information on availability, pricing and discounts to customers
- Suggested packages and amenities for customers based on individual needs and preferences
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Verified guest information and payment options ensuring accuracy and completeness
Education
Accounting -
Southern University At New Orleans
New Orleans, LA12.2023
Liberal Arts - General Studies
Brookhaven College
Dallas, TX12.2023
Business Administration -
University of North Texas
Denton, TX12.2023
Skills
- Proficient in Word, Excel and Powerpoint software
- Report generation
- Credit card payment processing
- System implementation
- Adaptive team player
- Retail sales customer service
- Office equipment proficiency
- Inbound and Outbound Calling
- High-energy attitude
- Project management abilities
- Call Center Operations
- Customer relations
- Report creation
- Problem-solving abilities
- Courteous demeanor
- Senior leadership support
Timeline
Customer Service Representative
Neiman Marcus Direct
10.2008 - Current
Reservation Specialist
The Baronne Plaza Hotel
08.2000 - 08.2005
Accounting -
Southern University At New Orleans
Liberal Arts - General Studies
Brookhaven College
Business Administration -
University of North Texas
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