Kristin O’Connor
Anchorage,AK
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and cash handling at The Plated Palette. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in payment processing and staff training, consistently achieving productivity goals while fostering a positive shopping environment.
Detail-oriented professional with a strong background in customer service and cash handling. Demonstrates the ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Achieves productivity goals while fostering a positive shopping environment.
Overview
24
24
years of professional experience
Work History
Cashier
The Plated Palette
Charlotte, NC
08.2023 - 10.2025
- Streamlined checkout process, reducing customer waiting times and enhancing overall shopping experience.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Promoted store promotions and incentive programs, contributing to increased sales revenue.
- Encouraged additional purchases by highlighting current deals and maintaining well-stocked checkout lane.
- Answered questions about store policies and addressed customer concerns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Conducted training sessions for new hires on company procedures and customer service.
- Worked a long chef with food prep
Bartender
Filed House Pub
12.2021 - 07.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, enhancing guest experience through efficient service.
- Increased beverage sales by designing and promoting signature cocktails that appealed to diverse customer preferences.
- Cultivated loyal clientele through outstanding service and engaging conversations, fostering repeat business.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained bar cleanliness and stocked supplies to enhance guest satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Floater Teacher
Joy Greisen Jewish Education Center
04.2019 - 12.2019
- Cultivated nurturing environment for infants, fostering strong parent relationships through consistent communication.
Casher
Top Bop
07.2018 - 08.2018
- Resolved customer inquiries about store policies and effectively addressed concerns to enhance customer satisfaction.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Stocked and tagged merchandise on sales floor to enhance product visibility.
- Assisted various departments to maintain smooth operations.
Fitting Room Attendant
Target
08.2017 - 05.2018
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Monitored fitting room area for signs of theft, ensuring merchandise security.
- Supported inventory management with accurate tracking of garments entering and exiting the fitting room area.
- Addressed customer inquiries with professionalism, providing guidance on sizing, style options, and overall fit of garments.
- Maintained thorough knowledge of store layout and product offerings to efficiently direct customers to their desired items or departments.
- Provided personalized assistance to customers, enhancing satisfaction and encouraging repeat visits.
- Maintained clean, organized fitting rooms to create a welcoming environment for customers.
- Ensured smooth operations by diligently monitoring fitting room occupancy and promptly addressing customer concerns.
- Repackaged and tagged returned items for sales floor.
- Improved customer satisfaction by efficiently managing fitting rooms and maintaining a clean, organized space.
- Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Welcomed each customer to fitting room with warm smile and kind words.
- Assisted customers with special requests such as locating specific sizes or styles, ensuring a seamless and enjoyable shopping experience.
- Managed high-traffic periods gracefully while maintaining impeccable attention to detail in ensuring each customer's needs were met promptly.
Greater
Pacsun
12.2005 - 12.2005
- Assessed customer preferences to enhance service and offered tailored recommendations.
Casher
Popeye's
03.2002 - 03.2003
- Operated cash register for cash, check, and credit card transactions with high accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted cash accurately at beginning and end of shifts. in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and delivered exceptional service, receiving positive feedback.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, ensuring accuracy and reducing discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
Bartlett High School
Anchorage, AKSkills
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Complex Problem-solving
Staff training
Professionalism and courtesy
Order taking
Reliability and punctuality
Written and verbal communication
Attention to detail
Cash management
Cleaning and sanitizing
Money handling
Customer relations
Work ethic and integrity
ID verification
Patience and empathy
Customer service excellence
Returns processing
Drawer balancing
Product recommendations
Product restocking
Time management skills
Payment collection
Cash register operation
Payment processing
Customer assistance
Cash handling
Customer service
Personal Information
Timeline
Cashier
The Plated Palette
08.2023 - 10.2025
Bartender
Filed House Pub
12.2021 - 07.2022
Floater Teacher
Joy Greisen Jewish Education Center
04.2019 - 12.2019
Casher
Top Bop
07.2018 - 08.2018
Fitting Room Attendant
Target
08.2017 - 05.2018
Greater
Pacsun
12.2005 - 12.2005
Casher
Popeye's
03.2002 - 03.2003
High School Diploma -
Bartlett High School