Kristin Potts
Normal,IL
Summary
Dynamic Pharmacy Technician with proven problem-solving skills at CVS Pharmacy, enhancing workflow and patient satisfaction through accurate medication dispensing and insurance billing. Recognized for maintaining confidentiality and optimizing operations, while effectively collaborating with healthcare professionals to resolve discrepancies and improve service quality. Committed to delivering exceptional patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/ Inventory Specialist
CVS Pharmacy
07.2013 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Administered vaccines to patients at the pharmacy, and clinics.
Server
Steak N Shake
05.2002 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Correctional Officer
Livingston County Sheriff's Department
10.2007 - 07.2008
- Assisted in intake and release of inmates.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enforced rules and regulations to maintain order among inmates.
Education
Pharmacy Technician -
Heartland Community College
Normal, IL05.2013
General Studies -
Normal Community West High School
Normal, IL05.2004
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
Certification
CPht
Certified Immunizer
Timeline
Pharmacy Technician/ Inventory Specialist
CVS Pharmacy
07.2013 - Current
Correctional Officer
Livingston County Sheriff's Department
10.2007 - 07.2008
Server
Steak N Shake
05.2002 - 05.2019
Pharmacy Technician -
Heartland Community College
General Studies -
Normal Community West High School
Similar Profiles
Anastasios DonesAnastasios Dones
Pharmacist at CVS – CVS PharmacyPharmacist at CVS – CVS Pharmacy
Faiza AliFaiza Ali
Certified Pharmacy Technician at Giant Pharmacy & CVS PharmacyCertified Pharmacy Technician at Giant Pharmacy & CVS Pharmacy
Carmen D Cintrón MarreroCarmen D Cintrón Marrero
Customer Service at CVS Pharmacy/Caribe Pharmacy HoldingCustomer Service at CVS Pharmacy/Caribe Pharmacy Holding