Kristin Pritchard
AAA Auto Club Group
Wichita
14
years of professional experience
Dynamic Member Specialist Senior with proven expertise in customer service and issue resolution. Committed to enhancing client satisfaction through effective communication and relationship-building strategies.
Work History
Member Specialist Senior
5 Years- Resolved member inquiries and concerns promptly, enhancing customer satisfaction and retention.
- Facilitated member enrollment and account management, ensuring compliance with company policies.
- Provided comprehensive support for membership programs, promoting value-added services to members.
- Collaborated with cross-functional teams to streamline service processes and improve operational efficiency.
- Processed cash, check, EFT, credit card payments, as well as setting up Auto-payments.
- Insurance licensing for seven states, nationwide. Took insurance premium payments, adjusted auto and home policies. Provided Declaration pages, invoices and proof of insurance documents.
- Notary Public for the state of Missouri.
- Daily deposits, paperwork, cashiering, foreign currency transactions.
- Passport photos, travel assistance with brochures, maps, atlases, route planning, referrals to travel, insurance and life agents.
- Office managerial duties, including purchasing office supplies, UPS and Fed Ex pick up and deliveries, Maintenance requests, organized holiday parties, facilities requests, office birthdays, potlucks, etc.
Small Business Owner
9 Years 3 Months- Managed daily operations, ensuring efficient workflow and optimal customer service standards.
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Analyzed sales data to identify trends, inform purchasing decisions, and adjust pricing strategies.
- Cultivated relationships with suppliers to secure favorable terms and improve inventory management.
- Designed handmade crystal jewelry and staged products for website photos.
- Created detailed listings, managed customer service, accounting, online social media marketing, etc.
- Packed orders with personalized touches to create a word of mouth customer referrals and repeat business.
Education
Bachelor of Science - Public Relations
Skills
Retention strategies
Database management
Member retention
Cross-selling
Program promotion
Complaint handling
Client support
Financial transactions
Member support services
Document processing
Call center experience
Compliance documentation
Exceptional communication
Strong interpersonal skills
Relationship building
Timeline
Member Specialist Senior
AAA Auto Club Group
08.2021 - CurrentRead More
Small Business Owner
Hidden Gems UK
05.2012 - 08.2021Read More
Central Missouri State University
Bachelor of Science from Public Relations
Read More
Customer Satisfaction Awards
Top MSI 100% surveys for entire Kansas City area AAA for three years running. Ten plus awards of Excellence and Legendary Service from management. Building lifelong members through empathy, shared experiences and remembering details about them, with each visit.