KRISTIN PROTO
Las Vegas,NV
Summary
I’m an energetic professional with 25+ years of experience in patient-centered services, tech-forward business development, and optimizing team relations. I have a knack for evaluating situations from various perspectives, leading to ideal problem-solving measures and continued process improvement. Applying knowledge and experience throughout my career, I’ve been able to successfully develop flourishing, start-up facilities and restructure existing corporations into community mainstays, using a core recipe of:
- Inclusive team dynamics
- Advanced technological solutions
- Continued focus on high quality, value-based care
Overview
16
16
years of professional experience
Work History
Healthcare Management Consultant
Prototype Practice Solutions
United States
02.2018 - Current
- Design and Direct operational aspects of new/existing medical clinics, including: staff recruitment + retention, general practice management, software training + implementation, credentialing setup + renewals, and revenue cycle management
- Conduct performance assessments, recommending improvements to optimize service delivery across departments: Front Office, Back Office, Inventory Management, Risk/Safety, and Communications
- Collaborate with ownership on continued improvement in the areas of marketing, efficiency, compliance, finance, and team satisfaction
- Facilitate workshops to educate staff on new regulations and operational procedures.
- Oversee accounting, budgeting, and financial reporting.
Regional Operations Manager
Marathon Health
Las Vegas, NV
05.2025 - 09.2025
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
- Analyzed key performance indicators to drive data-informed decision-making and process improvements.
- Mentored junior managers to foster leadership skills and promote a culture of continuous improvement.
- Improved safety procedures to create safer working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Administrator/Director of Operations
Prime Cardiology Group
Las Vegas, NV
05.2020 - 10.2024
- Developing and implementing procedure, policy, and workflow for all services of a newly formed (start-up) clinic, maintaining alignment with the best quality patient care
- Overseeing the day-to-day operations of seven clinic locations, housing multiple services lines: provider visits, telehealth, diagnostic testing, remote cardiac monitoring, and stress testing
- Managing Human Resource functions for 80+ employees, providers, and independent contractors: recruitment, hiring, retention, training, and performance management. Includes international and remote staff.
- Developing financial performance standards and monitoring measures to ensure profitability, reporting metrics to providers and physician ownership panel on a biweekly basis
- Maintaining necessary business licensure + legal compliance in multiple jurisdictions
- Establishing and sustaining a positive and productive culture across the organization
- Safeguarding departments and services in relation to compliance of State, Federal, and CMS regulations
- Developing relationships with community members to advertise and promote growth and success of organization
Regional Practice Manager: Specialty Services
Intermountain Healthcare
Las Vegas, NV
11.2018 - 05.2020
- Oversaw daily operations, ensuring adherence to healthcare regulations and best practices.
- Responsible for monitoring operational metrics and KPIs (including, but not limited to productivity, quality, patient satisfaction) and developing action plans to achieve KPI goals
- Coordinate and lead meetings with providers to discuss performance, program initiatives, and business goals
- Responsible for coaching and developing junior leadership, in coordination with team-building activities
- Recruit, orient, train, evaluates and monitors on-the-job performance of clinic personnel
- Provides input in strategic planning by identifying opportunities for additional or improved services to meet unmet patient needs
Insurance and Accounts Receivable Supervisor
Desert Orthopaedic Center
Las Vegas, NV
03.2012 - 02.2018
- Manage insurance billing and credentialing processes for all payers, ensuring contracts are adhered to by performing routine claim audits
- Report physician performance to Administration and Providers monthly by evaluating clinical documentation for quality measures and claims for coding accuracy
- Support the Chief Financial Officer and Accounts Payable division in financial data preparation, reporting analysis, reconciliation, and presentation
- Coordinate with IT staff to research and implement updated software platforms throughout company
- Develop training material and host workshops for multiple departments, including supervisory staff
- Maintain network relationships through appearances and presentations at local marketing events
- Supervision of 21-25 employees: maintaining personnel records, preparing payroll, and developing monthly performance reports to track production
- Resolve customer and payer issues with claims, authorizations, and billing
Medical Legal Coordinator + Workers Compensation Liaison
Desert Orthopaedic Center
Las Vegas, NV
11.2009 - 03.2012
- Responsible for building and maintaining relationships with network payers and referral sources
- Coordinating and executing marketing assignments/events within our Workers’ Comp community
- Fundraising and sponsorship management for Self-Insured marketing events
- Preparing legal correspondence related to setup/billing/collections of Med-Legal accounts
Education
Master of Business Administration - Healthcare Management Emphasis
West Texas A&M University
05-2027
Bachelor of Science - Healthcare Administration and Policy
University of Nevada
Las Vegas01.2017
Skills
- Patient-centered approach
- Positive work culture
- Practice optimization
- Quality improvement
- Team building Mentorship
- Risk management
- Healthcare industry expertise
Affiliations
American College of Healthcare Executives: Member
American Foundation for Suicide Prevention: Volunteer
Arthritis Foundation: Fundraising + Committee Member
Nevada Self-Insured Association: Event Volunteer
Timeline
Regional Operations Manager
Marathon Health
05.2025 - 09.2025
Administrator/Director of Operations
Prime Cardiology Group
05.2020 - 10.2024
Regional Practice Manager: Specialty Services
Intermountain Healthcare
11.2018 - 05.2020
Healthcare Management Consultant
Prototype Practice Solutions
02.2018 - Current
Insurance and Accounts Receivable Supervisor
Desert Orthopaedic Center
03.2012 - 02.2018
Medical Legal Coordinator + Workers Compensation Liaison
Desert Orthopaedic Center
11.2009 - 03.2012
Bachelor of Science - Healthcare Administration and Policy
University of Nevada
Master of Business Administration - Healthcare Management Emphasis
West Texas A&M University