KRISTIN RANDALL
BRANDON,UNITED STATES
Summary
Criminal Justice professional with over 9 years of experience, demonstrating strong conflict resolution, critical thinking, and problem-solving skills. Proven track record in enhancing customer satisfaction and retention through effective communication and collaboration. Adept at applying analytical skills to foster team leadership and improve operational efficiency in diverse environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
GEICO
Lakeland, FL
11.2025 - Current
- Assisted clients in selecting appropriate insurance coverage based on individual needs.
- Evaluated policy options to provide tailored recommendations and enhance customer satisfaction.
- Processed new applications, renewals, and policy changes efficiently within established timelines.
- Educated customers on policy features, benefits, and claims processes to promote understanding.
Customer Service Specialist
AAA
Tampa
01.2010 - 05.2010
- Handled customer inquiries, boosting satisfaction scores by 18%, enhancing team communication.
- Resolved 150+ weekly customer issues, improving retention rates and fostering a positive environment.
- Implemented feedback systems, leading to a 12% increase in service efficiency, promoting collaboration.
- Delivered exceptional customer service, fostering a positive experience and enhancing client satisfaction through effective communication.
Phlebotomist
Hillsborough County Health Department
Tampa, Fl
10.2006 - 02.2007
- Collected blood samples efficiently, ensuring accuracy and patient comfort.
- Reduced sample processing time, enhancing lab productivity.
- Utilized sterile techniques, maintaining high safety standards.
- Resolved patient concerns, improving overall satisfaction.
- Contributed to team efforts, fostering a collaborative environment.
- Provided compassionate patient care, ensuring comfort and trust during blood draw procedures, resulting in a positive experience for patients.
Customer Service Associate
Geico
Fredericksburg, VA
01.2001 - 01.2002
- Resolved customer inquiries, improved satisfaction, utilized communication skills, addressed issues, enhanced service quality.
- Delivered exceptional customer service, fostering strong relationships and enhancing client satisfaction.
- Resolved customer inquiries efficiently, leading to noticeable improvements in service response times.
Education
Associates in Arts - undefined
UOPX
Tampa, Fl10.2014
Skills
- Conflict Resolution
- Time Management
- Customer Retention
- Critical Thinking
Certification
2044
Timeline
Licensed Insurance Agent
GEICO
11.2025 - Current
Customer Service Specialist
AAA
01.2010 - 05.2010
Phlebotomist
Hillsborough County Health Department
10.2006 - 02.2007
Customer Service Associate
Geico
01.2001 - 01.2002
Associates in Arts - undefined
UOPX