KRISTIN RAU
Grand Junction,CO
Summary
Change agent with demonstrated success in executing process improvement/automation, technology integration, data analytics, skills development, and engagement initiatives to effectively address complex people and operational challenges. Experienced coach, consultant and thought partner to executive leadership with a consultative approach to influence the design and development of strategies and programs that align people operations with strategic vision and goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Strategic HR Consultant
KR Consulting
Remote
08.2023 - Current
- Provide strategic direction and executive consulting on HR and people strategy for diverse organizations, aligning HR strategy with business needs, guiding key leaders in strategic planning, and supporting employee relations to enhance team dynamics.
System Director - HR Implementation Services
CommonSpirit Health
Remote
06.2022 - 08.2023
- Played key leadership role, providing strategic direction and change management expertise for strategic initiatives (including HR systems implementation, M&A integrations and process automation) in support of organizational HR digital transformation effort.
Director - Global HR Strategy & Analytics
Patra Corporation
Pleasanton, CA
10.2020 - 06.2022
- Led strategic planning, tactical execution, and day-to-day management of global HRBP and operations support functions for fast-growing BPO solutions provider to insurance industry, enabling business expansion across North America and APAC.
Regional Director | HRBP
Catholic Funeral & Cemetery Services (CFCS)
Pleasanton, CA
08.2016 - 11.2019
- Served in multi-faceted leadership role spanning HR operations, organizational design and development, and change management for 5 operational divisions with 350+ employees with monthly financial and operational reporting directly to 5 Executive Boards.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
Director - Mission Integration & Spiritual Care Services
SCL Health
Denver, CO
03.2012 - 08.2016
- Drove development and implementation of strategic framework that integrated SCL Health's mission, vision, values, and Catholic identity into the hospital's operational policies, programs, processes, communications, and strategic decision-making processes.
Senior Director - R&D & Quality Assurance
McDonald’s Corporation | Boston Market Corporation
03.2002 - 11.2005
- Built and trained a new Quality Assurance and Technical Services team to support 700 retail stores and 40+ suppliers, fostering their development into a high-performing unit capable of exceeding metrics and handling complex tasks effectively.
- Streamlined operations for increased efficiency with process improvements and automation.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
Education
Master of Arts (MA) in Biblical Theology -
The Augustine Institute
Denver06.2007
Master of Science - Agricultural And Applied Resource Economics
Cornell University
Ithaca, NY05.1994
Bachelor of Science - Agricultural Business And Management
Michigan State University
East Lansing06.1991
Skills
- Strategic Planning
- Human Resources Leadership
- Organizational Design
- M&A Integrations
- Change Management
- Project & Program Management
- Process Improvement
- Leadership Development
- Non-profit Consulting
- Executive Coaching
- Strategic Workforce Planning
- Performance Management
- HR Technology Implementation
- People Analytics
- Strategic Partnerships
- Employee Relations
- Organizational Development
- Coaching and Mentoring
- Mergers and Acquisitions
- Data Analysis
- Customer Relationship Management
- Account Management
- Team training and development
- Relationship Building
- Quality Control
- Customer Service
Websites
Affiliations
- Western Colorado Human Resources Association
- SHRM
- CSU Tri-River Extension
- FREE Foundation
- OLG Shrine Committee
- Josh Bersin Academy
- Habitat for Humanity
- St. Vincent de Paul Society
- Women’s Bean Project
- Enfants de Medjugorje
Certification
- SHRM- Certified Professional
Timeline
Strategic HR Consultant
KR Consulting
08.2023 - Current
System Director - HR Implementation Services
CommonSpirit Health
06.2022 - 08.2023
Director - Global HR Strategy & Analytics
Patra Corporation
10.2020 - 06.2022
Regional Director | HRBP
Catholic Funeral & Cemetery Services (CFCS)
08.2016 - 11.2019
Director - Mission Integration & Spiritual Care Services
SCL Health
03.2012 - 08.2016
Senior Director - R&D & Quality Assurance
McDonald’s Corporation | Boston Market Corporation
03.2002 - 11.2005
Master of Arts (MA) in Biblical Theology -
The Augustine Institute
Master of Science - Agricultural And Applied Resource Economics
Cornell University
Bachelor of Science - Agricultural Business And Management
Michigan State University