Kristin Reid
Egg Harbor Township,NJ
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.
Overview
13
13
years of professional experience
Work History
Teacher
Hamilton Township School District
09.2020 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Incorporated multiple types of teaching strategies into classroom.
- Helped students explore concepts with engaging, learning-focused activities.
- Planned and implemented integrated lessons to meet national standards.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
Seasonal Front Desk Agent (May-Sept.)
Beach Club Hotel
05.2019 - 09.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Seasonal Front Desk Agent (May-Spet)
Impala Island Inn
05.2011 - 10.2011
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Master of Arts - Curriculum And Instruction
University of Phoenix
Tempe, AZ07.2025
Bachelor of Arts - Historical Studies/Education
Stockton University
Galloway, NJ05.2015
Skills
- Customer Service Management
- Multi-Line Phone Systems
- Time management abilities
- Multitasking
- Guest Registration
- Organizational Skills
- Guest Reception
- Reliability
- Interpersonal Communication
- Reservations
- Reservation Processing
- Problem-solving skills
- Relationship Building
Timeline
Teacher
Hamilton Township School District
09.2020 - Current
Seasonal Front Desk Agent (May-Sept.)
Beach Club Hotel
05.2019 - 09.2022
Seasonal Front Desk Agent (May-Spet)
Impala Island Inn
05.2011 - 10.2011
Master of Arts - Curriculum And Instruction
University of Phoenix
Bachelor of Arts - Historical Studies/Education
Stockton University
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