KRISTIN ROBERTSON
DALLAS
Summary
Results-driven professional with proven expertise in client relationship management and event coordination. Achieved significant sales growth and enhanced brand visibility through targeted marketing strategies. Strong time management skills and ability to foster customer loyalty through exceptional service in the hospitality sector.
Overview
13
13
years of professional experience
Work History
Pilates Instructor
Studio 6
Dallas
07.2024 - Current
- Instruct group Pilates classes and build relationships with clients to maintain attendance and studio memberships
- Participate in new instructor training and development program, as well as continuing education workshops
Private Care & House Manager
Bercegeay Family
Zachary
02.2023 - 07.2024
- Management of client's schedule, including personal, medical and business appointments
- Performed duties to execute Estate Succession
- Managed all duties required to prepare estate for sale
Bartender
Flavor Hook- Brass Ram
Dallas
11.2022 - 02.2023
- Part of the opening team
- Performed all service duties at the bar in a fine dining setting, meeting and exceeding company standards
- Duties beyond guest service included daily bar prep and inventory management
Market Manager of DFW Tasting Program
Desert Door Texas Sotol
Dallas
02.2021 - 11.2022
- Recruited and trained brand ambassadors to successfully represent the brand and generate sales
- Managed the schedule of all DFW brand ambassadors for 100+ events per month
- Developed relationships with store managers to facilitate prime placement for in-store events
- Continued to conduct my own events weekly to drive sales and metrics for DFW market
- Participated in field marketing events outside of my responsibilities to further promote the brand and support other company programs
Brand Ambassador
Desert Door Texas Sotol
Dallas
10.2020 - 02.2021
- Performed in-store demo events consistently selling above market average while appropriately and successfully representing the brand
Server/ Bartender/ Keyholder
Lounge Here
Dallas
09.2016 - 10.2020
- Consistently involved with GM and Chef regarding decisions essential to successful daily operations and special events
- Performed all Front of House duties, including serving, bartending, managing support staff and communicating with the kitchen
- Admin duties included keeping items and pricing current on menus, website and POS as well as ordering and receiving
Front of House Manager
Brigid Restaurant/ Francis Bogside Bar
San Antonio
07.2015 - 07.2016
- In charge of hiring, firing and scheduling all Front of House staff
- Planned and facilitated private parties, special events and off-site catering
- Managed Open Table platform and kept restaurant website and other online platforms current
- Responsible for menu printing and ordering/stocking product and supplies
- Facilitated communication and operations between Front of House, bar and kitchen
Brand Ambassador
Barry Callebaut Chocolate
San Antonio / Austin
05.2013 - 12.2015
- Created and maintained relationships with chefs, bakers and chocolatiers
- Promoted/demonstrated new products, distributed samples and ensured customer satisfaction
- Facilitated any education or training needs of customers regarding product use
- Participated in trade shows
Education
Integrative Nutrition Health Coach -
Institute For Integrative Nutrition
Virtual09.2017
L'art De La Patisserie Certificate -
French Pastry School
Chicago, IL12.2008
Bachelor of Arts - Anthropology
Louisiana State University
Baton Rouge, LA12.2007
Skills
- Client relationship management
- Time management
- Event coordination
- Sales strategies
- Marketing and branding
- Administrative proficiency
Timeline
Pilates Instructor
Studio 6
07.2024 - Current
Private Care & House Manager
Bercegeay Family
02.2023 - 07.2024
Bartender
Flavor Hook- Brass Ram
11.2022 - 02.2023
Market Manager of DFW Tasting Program
Desert Door Texas Sotol
02.2021 - 11.2022
Brand Ambassador
Desert Door Texas Sotol
10.2020 - 02.2021
Server/ Bartender/ Keyholder
Lounge Here
09.2016 - 10.2020
Front of House Manager
Brigid Restaurant/ Francis Bogside Bar
07.2015 - 07.2016
Brand Ambassador
Barry Callebaut Chocolate
05.2013 - 12.2015
Integrative Nutrition Health Coach -
Institute For Integrative Nutrition
L'art De La Patisserie Certificate -
French Pastry School
Bachelor of Arts - Anthropology
Louisiana State University