Kristin Robinson

• Coordinated project schedules to ensure completion of construction milestones on time.
• Facilitated communication among builders to align project goals and expectations.
• Conducted risk assessments to identify potential issues and implement mitigation strategies.
• Reviewed and approved contractor invoices in alignment with project deliverables.
• Organized regular meetings with team members to resolve issues and review status updates.
• Collaborated with site managers to optimize resource allocation and enhance workflow efficiency.
• Tracked project timelines, adjusting schedules in response to unforeseen delays.
• Developed project documentation to maintain accurate records of progress and changes.

· Reviewed and resolved client and supplier concerns and issues, researching relevant details and clearly communicating solutions.

· Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.

· Managed and updated physical and digital client account information to keep records accurate and current.

· Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

· Identified and corrected data entry errors to prevent duplication across systems.

· Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

· Exceeded quality goals to support team productivity.

· Processed and sent invoices, adjustments, and credit memos to customers.

· Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.

· Prepared and posted weekly payments to vendors and suppliers.

· Managed scheduling, training and inventory control.

· Analyzed and controlled materials, supplies and equipment operational expenses.

· Oversaw financial management, budget management, accounting and payroll activities.

· Planned delivery routing, team workflows and promotional initiatives.

· Collected customer fees, managed refunds and provided complete sales documentation.

· Managed guest check-in and check-out procedures, reservations and payments.

· Received incoming calls and coordinated with staff to fulfill customer requests.

· Monitored, tracked and recorded client satisfaction to maintain positive ratings.

· Selected hair colors, products and services based on customer preference and individually designed hair care plan.

· Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to hair shaft.

· Sanitized workstations and salon equipment to reduce risk of infection.

· Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.

· Pursued continuing education and training to stay up to date with new trends and techniques.

· Placed inventory orders, monitored shelf stock and tracked expenses.

· Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

· Scheduled employees and oversaw customer appointment calendar.

· Conducted regular meetings to brief employees about salon's success and announce sales goals.

· Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.

· Increased customer loyalty and brought in new customers with targeted marketing and service strategies.

· Supervised banking procedures, cash flow and accounting processes.

· Trained and mentored team members to achieve optimal performance and meet challenging business targets.

· Enforced safety procedures in accordance with facility policies and government regulations.

· Resolved guest complaints.