Kristin Seda
Ringwood,NJ
Summary
Dynamic and reliable professional with extensive experience as a Receptionist at Lawrence Hecht, excelling in customer service and schedule management. Proven ability to enhance client satisfaction through effective communication and organizational skills, streamlining operations to reduce wait times and improve overall efficiency. Committed to maintaining a welcoming environment and fostering positive relationships.
Overview
21
21
years of professional experience
Work History
Receptionist for CPA
Lawrence Hecht
New City, NY
01.2005 - 05.2007
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized filing systems for confidential documents and client information.
- Coordinated communication between departments to facilitate efficient workflow and collaboration.
- Utilized office software to manage schedules, track inventory, and process correspondence.
- Assisted in maintaining a clean and welcoming reception area to enhance visitor experience.
- Supported event planning activities by preparing meeting spaces and coordinating logistics.
- Conducted routine office supply audits to ensure availability of essential materials for operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Babysitter
Independant
Pearl River, NY
01.2006 - 2013
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks, catering to dietary preferences and requirements.
- Assisted with homework and educational activities, fostering a positive learning environment.
- Communicated regularly with parents about children's progress and daily experiences.
- Developed creative games and crafts, enhancing children's social skills and creativity.
- Implemented routines for structured daily activities, promoting stability for children.
- Managed conflicts among children, applying conflict resolution strategies effectively.
- Adapted care strategies based on individual needs, ensuring tailored support for each child.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
Receptionist
Custom Cut Salon
Midland Park, NJ
05.2010 - 10.2011
- Managed front desk operations, ensuring efficient appointment scheduling and client interactions.
- Assisted clients with inquiries, providing exceptional customer service and support.
- Maintained accurate records of appointments and transactions using salon management software.
- Coordinated communication between stylists and clients to optimize service delivery.
- Processed payments and handled cash management with precision and care.
- Implemented health and safety protocols, contributing to a safe environment for staff and clients.
- Organized salon supplies and inventory, ensuring availability for daily operations.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Salesperson
RCS
Northvale, NJ
10.2011 - 12.2013
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Executed daily sales transactions efficiently using point-of-sale systems.
- Developed product knowledge to provide accurate information and recommendations to customers.
- Collaborated with team members to maintain organized and visually appealing merchandise displays.
- Adapted quickly to new promotions and sales strategies, ensuring effective communication with customers.
- Contributed to achieving store sales targets through proactive engagement with customers and upselling techniques.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Dog Walker
Rover.com
Ringwood, NJ
10.2019 - Current
- Provided daily dog walking services, ensuring pets received exercise and socialization.
- Managed multiple client schedules to optimize route efficiency and service delivery.
- Monitored pet behavior and health during walks, reporting any concerns to owners promptly.
- Built strong relationships with clients through effective communication and reliability.
- Maintained accurate records of client preferences and pet care instructions for personalized service.
- Adhered to safety protocols while handling dogs of various sizes and temperaments.
- Promoted services through positive word-of-mouth referrals from satisfied clients.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Provided dog with water for adequate hydration on longer walks.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Enhanced pet well-being through regular exercise, playtime, and companionship during walks.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
- Adapted walking routines according to weather conditions to ensure the safety of all pets under my care.
- Increased client satisfaction by providing timely and attentive care for their pets.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Monitored animal behavior to keep owners informed on progress and any issues.
- Monitored health of pets during walks, reporting any concerns or changes in behavior to owners promptly.
- Maintained professional relationships with clients, providing exceptional customer service at all times.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Followed optimal schedules for animals as set by owners or supervisors.
- Expanded client base through word-of-mouth referrals and positive testimonials from satisfied customers.
- Recorded activities to keep owners fully informed on pet exercise.
- Researched areas surrounding dogs' residences to discover best and safest walking routes.
- Managed financial transactions and record-keeping for all client accounts.
- Ensured timely feeding and hydration for pets, maintaining their health and happiness.
- Ensured cleanliness and hygiene by performing post-walk grooming as needed.
Education
Cosmetology - Cosmology
Capri Cosmology
Nanuet, NY06-2008
High School Diploma -
Nyack High School
Nyack, NY06-2006
Skills
- Honest and trustworthy
- Reliability and punctuality
- Punctual and reliable
- Excellent communication
- Pet sitting
- Flexible schedule
- Cleanliness and hygiene
- Patience and calmness
- Schedule management
- Basic animal care
- Safety awareness
- Customer service
- Animal safety
- Physical fitness
- Stamina
- Strength
- Environmental awareness
- Animal empathy
- Behavior monitoring
- Animal grooming
- Dog behavior
- Valid Driver's license
- Animal nutrition
- Kennel upkeep
- Pet boarding
- Weather preparedness
- Medication administration
- Emergency response
- Documentation and recordkeeping
- Hospitality and accommodation
- Compliance improvement
- Organizational skills
- Problem-solving
- Honest and dependable
- Decision-making
- Attention to detail
- Relationship building
- Customer communication
- Critical thinking
- Work prioritization
- Equipment disinfection
- Pet owner advisory
Accomplishments
Volunteered within the community supporting recreational and travel youth sports programs; coached cheerleading, soccer, basketball, and flag football teams, focusing on skill development, teamwork, and positive sportsmanship.
Actively supported the special needs community by assisting with fundraising initiatives for the Special Olympics and volunteering at community events, including participation in the town’s St. Patrick’s Day parade.
Contributed to event planning and execution for the Tim Tebow “Night to Shine” prom, including fundraising, event setup, and managing a photography room to create a memorable experience for participants.
Affiliations
- Special Olympics
- Tim Tebow Night to Shine
- Ringwood Skyhawks
NJFL
- Ringwood Recreation
Timeline
Dog Walker
Rover.com
10.2019 - Current
Salesperson
RCS
10.2011 - 12.2013
Receptionist
Custom Cut Salon
05.2010 - 10.2011
Babysitter
Independant
01.2006 - 2013
Receptionist for CPA
Lawrence Hecht
01.2005 - 05.2007
Cosmetology - Cosmology
Capri Cosmology
High School Diploma -
Nyack High School