Kristin Steenken
Cold Spring
Summary
Experienced professional with rich background in Social Work and Business Management seeking social work position.
I took some time away from the social work profession after my 1st son was born. Now that my children are older I would like to pursue a career in this field once again. I am interested in doing something that matters and means something. I am hard-working, passionate, detail oriented, organized, a team player, and I have a willingness to learn. I am very down to earth and work well with others. I understand the importance of documentation and have wonderful time-management skills. I have great experience working with diverse populations while maintaining high ethical standards. I am skilled in case management, and have effective communication skills. I value leading with empathy.
Overview
16
16
years of professional experience
Work History
Small Business Owner
Self-Employed
Cold Spring, KY
10.2014 - Current
- Managed day to day business operations.
- Provided professional cleaning services to businesses within the community.
- Built and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
- Consulted with customers to assess needs and propose optimal solutions.
- Resolved client concerns promptly, enhancing customer satisfaction and retention rates.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Hired and trained employees to perform daily business functions.
Social Worker (Child Protection)
Cabinet for Health and Family Services
Covington, KY
01.2010 - 01.2014
- Conducted investigations of child abuse/neglect. Made findings.
- Presented findings in court. Often testifying on the Cabinet's behalf.
- Collaborated with multidisciplinary teams to develop and implement service plans for at-risk families and children.
- Developed family case plans with the focus on individual and family level objectives.
- Completed CQA's (Continuous Quality Assessments) on families outlining the family's history, reason for CHFS involvement, case plan objectives, progress, and reunification plan.
- Provided crisis intervention and support services to families experiencing immediate challenges.
- Drafted and filed emergency custody orders on behalf of at risk children.
- Led family safety meetings following the removal of children.
- Transported children to and from visitations.
- Supervised visits between parents and children documenting interactions.
- Led Family Team Meetings in collaboration with families and community partners
- Advocated for children's rights and safety within community programs and legal frameworks.
- Maintained detailed documentation of all case activities, ensuring accuracy and compliance with agency policies and procedures.
- Maintained confidentiality at all times, adhering to strict ethical guidelines governing the handling of sensitive client information.
- Increased positive outcomes for children by establishing strong working relationships with families, schools, and community resources.
- Managed caseloads efficiently, prioritizing cases based on urgency and risk level.
- Evaluated family needs and coordinated appropriate services to promote stability and wellbeing.
- Completed referrals for clients for assessments/services.
- Make monthly home visits with parents as well as children to assess progress on case plan objectives.
- Make quarterly home visits to children in foster care to ensure safety and well-being.
- Completed relative home evaluations to determine eligibility for placement.
- Developed and submitted regular court reports. Made recommendations for court orders.
- Attended weekly court hearings and maintained regular communication with clients' attorney's in person and via phone/email.
- Reunited children with families when appropriate.
- Attended celebratory events in support of clients who had made significant progress on case plan objectives and tasks.
- Scheduled and attended interviews at the Children's Advocacy Center when needed.
Education
Bachelor of Social Work - Social Work
Northern Kentucky University
Newport, KY05-2010
Skills
- Compassionate
- Decision-making
- Business management
- Teamwork and collaboration
- Customer relations
- Customer service
- Reporting and documentation
- Efficient under pressure
- Attention to detail
- Multidisciplinary team collaboration
- Client advocacy
- Conflict Resolution
- Risk assessment
- Child welfare expertise
- Child development
- Safety planning
- Court hearings
Timeline
Small Business Owner
Self-Employed
10.2014 - Current
Social Worker (Child Protection)
Cabinet for Health and Family Services
01.2010 - 01.2014
Bachelor of Social Work - Social Work
Northern Kentucky University