Emily Hernandez
Sacramento,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Business Owner
Good Mourning Stained Glass
08.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Crisis Interventionist
Advance Kids (Kala No Limits)
12.2020 - Current
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Communicated with BCBA every week regarding Behavior Intervention Plan or new/arising behaviors.
Registered Behavior Technician
Advance Kids
10.2019 - Current
- Learned specialized behavior approaches to implement behavioral strategies.
- Educated parents and caregivers to apply appropriate behavior management techniques.
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Stocker
Target
03.2011 - 04.2012
- Greeted customers and directed to requested products.
- Picked and packed order items.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Food Service Worker
Taco Bell
07.2009 - 01.2010
- Verified prepared food met standards for quality and quantity before serving to customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Observed diners to respond to additional requests and determine when meal completed.
Lead Sales Associate
Sacramento Bee Newspaper
03.2007 - 08.2009
- Lead team collaboration meetings along with change of locations when selling
- Adjusted scheduling conflicts due to absences from staff or late estimated time of arrivals
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Greeted customers and provided product advice to increase sales.
- As lead of sales in the sacramento area, I was in charge of clean up/pack up of merchandise
- In charge of providing accuarate ledger of sales
Education
Bachelor of Arts - Psychology
National University
San Diego, CAAssociate of Science - Medical Billing And Coding
Ultimate Medical Academy
05.2015
GED -
Elk Grove Adult And Community Education
05.2013
Skills
- Reflective Listening
- Crisis Management
- Safety Planning
- Compassionate
- Patient
- Case Notes
- Applied Behavior Analysis
- Excellent verbal and written communication
- Behavior Management
- ABA Techniques
- Data Collection
- Articulate
Certification
- Registered Behavior Technician
- CPI
- CPR
- Ukeru
Timeline
Small Business Owner
Good Mourning Stained Glass
08.2023 - Current
Crisis Interventionist
Advance Kids (Kala No Limits)
12.2020 - Current
Registered Behavior Technician
Advance Kids
10.2019 - Current
Stocker
Target
03.2011 - 04.2012
Food Service Worker
Taco Bell
07.2009 - 01.2010
Lead Sales Associate
Sacramento Bee Newspaper
03.2007 - 08.2009
Bachelor of Arts - Psychology
National University
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
GED -
Elk Grove Adult And Community Education
- Registered Behavior Technician
- CPI
- CPR
- Ukeru
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