ALICIA GARCIA
Spanish-Bilingual Costumer Service Rep
Winterset,IA
Summary
Hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level Spanish-Bilingual Customer Service Representative position.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Utilizes variety of resources to identify unique needs and assist clients.
Respectful and compassionate professional offering 10-year background serving community by providing guidance for clients in need.
Overview
12
12
years of professional experience
Work History
Business Owner
A Cartin LLC
08.2020 - Current
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs.
- Negotiated price and service with customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents.
Social Worker II
Department Of Human Services Child Welfare
10.2019 - 10.2020
- Supported clients and families with empathy and compassion during difficult times.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- De-escalated stressful situations through individual and family crisis interventions.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in professional development and training opportunities to enhance skills.
DOMESTIC ABUSE SPECIALIST
Crisis Intervention and Advocacy Center
11.2013 - 06.2019
- Talking with individuals in crisis which called or texted hotline for assistance.
- Using skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Evaluating risk to client or others by gathering information and conducting assessments.
Providing emergency response in crisis situations to diffuse tensions and prevent violence.
Delivering individualized services to clients working through issues such as mental illness and substance abuse.
Supporting clients through translation services, including interpretation at courthouses, medical appointments, police departments, landlord connections, and other service providers.
Certified Nurse Assistant
Assisted Living Facility
Des Moines, IA
2013 - 2013
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
ASSISTANT MANAGER
Rose Acre Farms
05.2011 - 10.2013
- Assessed staff work performance and provided feedback, completed formal employee performance reviews and developed and carried-out corrective action plans.
- Supervised training of maintenance personnel on procedures, material and equipment use and OSHA safety regulations.
- Demonstrated knowledge of and adhered to building, county and state standards and regulations.
- Administered and enforced company policies and procedures for maintenance and grounds personnel.
- Drafted employee performance appraisals with enriched feedback to enhance individual performance.
- Followed company safety standards and procedures and reported potentially hazardous problems or conditions.
- Mentored maintenance employees by motivating and providing direction to achieve set goals.
- Created weekly staffing schedule to support 24-7 coverage for on-call maintenance.
- Promoted and conducted good housekeeping to maintain clean and organized work area.
Education
Bachelor of Science - Psychology
University of Guadalajara
Jalisco MexicoCertified Nursing Assistant (CNA) -
Des Moines Area Community College
2013
Certified Domestic Abuse Advocate - Domestic & Sexual Abuse
Iowa Coalition Against Domestic Violence
Des Moines, IA05.2014
Certified Advocate For Homicide And Other Violent Crimes - Behavioral Conducts
State of Iowa Office of Attorney General
Des Moines, IA04.2016
Skills
- Emergency Call Response
- Personal Interviews
- Educate Clients
- Scheduling Medical Appointments
- Reference Assistance
- Victim Services
- Customer Inquiries
- Staff Meetings
- Reflective Listening
- Client Needs Assessment
- Relationship Issues Management
- Electronic Charting
Accomplishments
- Nuestras Voces, Bilingual National Sexual Assault Conference 2019
- Abuse in Later Life: Cross – Training for Victim Service Providers 2016
- Communities of Color Anti - Violence Summit 2016
- “Dual Roles and Get Together” 2018
- Human Trafficking Regional Conference 2015
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Owner
A Cartin LLC
08.2020 - Current
Social Worker II
Department Of Human Services Child Welfare
10.2019 - 10.2020
DOMESTIC ABUSE SPECIALIST
Crisis Intervention and Advocacy Center
11.2013 - 06.2019
Certified Nurse Assistant
Assisted Living Facility
2013 - 2013
ASSISTANT MANAGER
Rose Acre Farms
05.2011 - 10.2013
Bachelor of Science - Psychology
University of Guadalajara
Certified Nursing Assistant (CNA) -
Des Moines Area Community College
Certified Domestic Abuse Advocate - Domestic & Sexual Abuse
Iowa Coalition Against Domestic Violence
Certified Advocate For Homicide And Other Violent Crimes - Behavioral Conducts
State of Iowa Office of Attorney General