Kristin Stergio-Scott
Oakdale,CT
Summary
Dedicated and compassionate Case Manager with proven expertise in crisis management and motivational interviewing. Excells in developing comprehensive case plans, enhancing client well-being through critical thinking and effective problem-solving. Skilled in EMR/EHR and HIPAA compliance, demonstrating a commitment to confidentiality and high-quality care.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Sound Community Services
New London, USA
05.2022 - 09.2024
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Evaluated clients' progress and adjusted care plans accordingly, promoting their overall well-being and independence
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Case Manager
Stonington Institute
North Stonington, USA
11.2021 - 05.2022
- Provided comprehensive case management to veterans and active duty military members with substance abuse and PTSD
- Maintained open communication with commanding officers for active duty service members
- Provided appropriate referrals as necessary
- Prepared and maintained confidential case records
- Consulted with service providers and community partners on resource-related issues
- Ensured confidentiality and controlled access to sensitive information
- Collaborated with clinical team to perform risk management and crisis intervention services as necessary
- Participated in multidisciplinary team meetings
- Assisted veterans and their family members navigate VA programs
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Office Supervisor
CT Addiction Medicine
Norwich, USA
03.2019 - 11.2021
- Maintained confidential information of clients
- Assisted all clients in completing treatment effectively
- Managed paperwork for various departments such as courts, probation and parole with necessary client information
- Supervised office staff and ensured compliance in all areas for employees and clients
- Performed drug screening on all clients as required to ensure compliance with medication management
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Conducted patient assessments, identifying specific addiction issues and risk factors for targeted intervention efforts.
- Facilitated group therapy sessions, fostering open dialogue and peer support among patients in the recovery process.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Monitored client adherence to medication-assisted treatment protocols, ensuring optimal efficacy in tandem with counseling interventions.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Reduced relapse occurrences by providing comprehensive aftercare support and resources.
Admissions Administrative Assistant
St. Thomas More School
Oakdale, CT
02.2017 - 11.2019
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Collaborated with various departments to create comprehensive resource materials tailored to the needs of international students.
- Streamlined processes for visa applications, ensuring timely submission and approval for international students.
- Assisted in the successful transition of incoming international students by conducting informative orientation sessions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Certificate - Medical Assisting
St. Augustine School of Medical Assisting
Online06-1992
Skills
- Case Management
- Intake Experience
- Motivational Interviewing
- Crisis Management
- Problem-Solving
- Conflict Resolution
- Case Documentation
- Organization and Multitasking
- Documentation proficiency
- Community Outreach
- Treatment Planning
- MS Office
- Microsoft Word
- Time Management
- Office Administration
- Computer Skills
- Critical Thinking
- Strong Problem Solver
- Dedicated Team Player
- Verbal Communication
- Calendar Management
- Professional and mature
- Multi-line phone proficiency
- Confidential Document Control
- HIPAA Compliance
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Vital Sign Monitoring
Certification
- Certified Medical Assistant
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Case Manager
Sound Community Services
05.2022 - 09.2024
Case Manager
Stonington Institute
11.2021 - 05.2022
Office Supervisor
CT Addiction Medicine
03.2019 - 11.2021
Admissions Administrative Assistant
St. Thomas More School
02.2017 - 11.2019
Certificate - Medical Assisting
St. Augustine School of Medical Assisting