Kristin Stergio-Scott
Oakdale,CT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Housing Specialist
New London Homeless Hospitality Center
09.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Case Manager
Sound Community Services
05.2022 - 09.2024
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Evaluated clients' progress and adjusted care plans accordingly, promoting their overall well-being and independence.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Case Manager
Stonington Institute
11.2021 - 05.2022
- Provided comprehensive case management to veterans and active duty military members with substance abuse and PTSD.
- Maintained open communication with commanding officers for active duty service members.
- Provided appropriate referrals as necessary.
- Prepared and maintained confidential case records.
- Consulted with service providers and community partners on resource-related issues.
- Ensured confidentiality and controlled access to sensitive information.
- Collaborated with clinical team to perform risk management and crisis intervention services as necessary.
- Participated in multidisciplinary team meetings.
- Assisted veterans and their family members navigate VA programs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Office Supervisor
CT Addiction Medicine
03.2019 - 11.2021
- Maintained confidential information of clients.
- Assisted all clients in completing treatment effectively.
- Managed paperwork for various departments such as courts, probation and parole with necessary client information.
- Supervised office staff and ensured compliance in all areas for employees and clients.
- Performed drug screening on all clients as required to ensure compliance with medication management.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Conducted patient assessments, identifying specific addiction issues and risk factors for targeted intervention efforts.
- Facilitated group therapy sessions, fostering open dialogue and peer support among patients in the recovery process.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Monitored client adherence to medication-assisted treatment protocols, ensuring optimal efficacy in tandem with counseling interventions.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Reduced relapse occurrences by providing comprehensive aftercare support and resources.
Admissions Administrative Assistant
St. Thomas More School
02.2017 - 11.2019
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Collaborated with various departments to create comprehensive resource materials tailored to the needs of international students.
- Streamlined processes for visa applications, ensuring timely submission and approval for international students.
- Assisted in the successful transition of incoming international students by conducting informative orientation sessions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Early Childhood Education
Three Rivers Community College
Norwich, CTSkills
- Calendar Management
- Computer Skills
- Organization and Multitasking
- Problem-Solving
- Time Management
- Verbal Communication
- Crisis Management
- Clinical Documentation
- Critical Thinking
- Dedicated Team Player
- Office Administration
- Office management
Certification
- Certified Medical Assistant
- CPR Certification
Timeline
Administrative Assistant/Housing Specialist
New London Homeless Hospitality Center
09.2024 - Current
Case Manager
Sound Community Services
05.2022 - 09.2024
Case Manager
Stonington Institute
11.2021 - 05.2022
Office Supervisor
CT Addiction Medicine
03.2019 - 11.2021
Admissions Administrative Assistant
St. Thomas More School
02.2017 - 11.2019
Early Childhood Education
Three Rivers Community College
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