Kristin Struffolino
Schenectady,NY
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Am a hard working, team player who goes the extra mile for employers and employees. I am also a fast learner. While being a single Mom of two kids it has allowed me patience and being a productive multitasker.
Overview
20
20
years of professional experience
Work History
Office Assistant
KKV Northeast Recovery Inc
Scotia
01.2021 - Current
- Made and answered phone calls in a professional manner specified to each client
- Dealt with account with patience and provided helpful information with each situation
- Scanned, uploaded and process paperwork appropriately and in a timely manner
- Transferred updates to clients
- Invoicing for all accounts
- Also worked in the field recovering vehicles and dealing with individuals in stressful situations
Store Manager
Brown Bag Sub Shoppe 2
Schenectady, NY
09.2015 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Office Assistant
KKV Northeast Recovery Inc
Scotia, NY
01.2022 - 01.2025
Store Manager
Full Belly Deli
Schenectady, New York
02.2021 - 03.2022
- Was brought on to help open the store with my experience and involvement from the start Brown Bag Sub Shoppe 2
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
House Keeper
Self-employeed
Schenectady, NY
03.2013 - 03.2015
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Removed lint from carpets using a vacuum cleaner attachment.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Teachers Assistant
KinderCare Learning Centers
Schenectady, NY
10.2010 - 08.2011
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Facilitated small group instruction and activities for students of varying abilities.
Teachers Aide
Little Ones Nursery and Daycare
Schenectady, NY
02.2008 - 03.2009
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Organized classrooms and maintained supplies inventory.
- Supervised student activities during recess, lunchtime, and other breaks.
- Helped maintain a safe learning environment for all students.
- Collaborated with teachers to develop instructional plans that met individual needs of students.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Recorded attendance daily and submitted reports to school administrators as needed.
- Maintained confidential records related to student performance and behavior issues.
- Enforced rules for behavior and procedures to maintain order among class.
- Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
Counter Server
Shoparama Pizza and Deli
Schenectady, NY
01.2007 - 03.2008
- Greeted customers and provided menu information.
- Maintained a clean, organized and stocked work station.
- Assisted in the preparation of food items such as salads, sandwiches, and desserts.
- Operated cash registers for transactions with customers.
- Processed payments using credit cards, debit cards, and cash.
- Provided exceptional customer service by responding to customer inquiries promptly and professionally.
- Ensured compliance with health codes regarding proper storage and handling of food products.
- Restocked shelves throughout shift as needed.
- Completed daily opening and closing duties including cleaning counters and restocking supplies.
- Balanced drawers at the end of each shift.
- Resolved customer complaints in a timely manner.
- Received, checked and arranged food orders for in-store and carry out customers.
- Delivered top quality customer service while managing multiple tasks.
- Maintained complete knowledge of available menu, including daily specials.
- Assisted customers in selecting items from menu based on preferences and dietary needs.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
Waitress
Castellosales
Schenectady, NY
02.2006 - 09.2007
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented food and beverages to guests at tables.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
Direct Care Aide
Capital District DDSO OD HECK
Schenectadyt, NY
02.2006 - 01.2007
- Provided assistance with activities of daily living such as dressing, bathing and toileting.
- Ensured client safety by monitoring behavior, providing guidance and intervening when necessary.
- Maintained a clean, organized environment for the client's comfort and safety.
- Recorded changes in patient condition, vital signs and other relevant data into care plans.
- Administered prescribed medications according to instructions from registered nurses or physicians.
- Transported patients to appointments or recreational activities as needed.
- Assessed residents' needs, developed individualized care plans, monitored progress towards goals and documented outcomes achieved.
- Created a safe environment by identifying hazards in the home setting and implementing corrective action steps accordingly.
- Monitored dietary restrictions per physician orders or special diets prescribed by dieticians.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Worked one on one with consumers that were low functioning
- SCIP trained and certified
- Created close relationships with employees, supervisors and consumers
- Dealt with every situation with delicacy, empathy and appropriate behaviors
- Worked with consumers with both mental and behavioral and physical disabilities
Hostess/Waitress
The Ground Round
Schenectady, NY
07.2005 - 10.2005
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Communicated clearly with kitchen staff regarding customer orders.
- Accurately recorded customer information into reservation system.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Was promoted to waitress once I was of-age.
- Maintained all waitress responsibilities as well as going the extra mile to help out other employess
Education
Schenectady High School
Schenectady, NY06-2005
Skills
- Store Merchandising
- Supply Ordering
- Competitor Monitoring
- Risk Management
- POS Systems
- Talent Recruitment
- Customer Service Management
- Employee Training
- Store operations oversight
- Employee supervision and motivation
- Outstanding communication skills
- Multitasking and Organization
- Accurate Cash Handling
- Team Building and Leadership
- Problem-Solving
- Customer Relations
- Inventory Oversight
- Delegating Work
- Retail Merchandise Quality Standards
References
References available upon request.
Timeline
Office Assistant
KKV Northeast Recovery Inc
01.2022 - 01.2025
Store Manager
Full Belly Deli
02.2021 - 03.2022
Office Assistant
KKV Northeast Recovery Inc
01.2021 - Current
Store Manager
Brown Bag Sub Shoppe 2
09.2015 - Current
House Keeper
Self-employeed
03.2013 - 03.2015
Teachers Assistant
KinderCare Learning Centers
10.2010 - 08.2011
Teachers Aide
Little Ones Nursery and Daycare
02.2008 - 03.2009
Counter Server
Shoparama Pizza and Deli
01.2007 - 03.2008
Waitress
Castellosales
02.2006 - 09.2007
Direct Care Aide
Capital District DDSO OD HECK
02.2006 - 01.2007
Hostess/Waitress
The Ground Round
07.2005 - 10.2005
Schenectady High School