Microsoft
Kristin SUMMERS
Channelview,USA
Summary
Driven compliance and licensing professional with a proven track record, adept in navigating regulatory landscapes and enhancing operational efficiency. I excel in leveraging multiple programs to streamline processes, and I am renowned for significantly improving license management and compliance adherence.
Overview
13
13
years of professional experience
2
2
Certification
Work History
COMPLIANCE, LICENSING ANALYST
GUILD MORTGAGE COMPANY
06.2024 - 08.2024
- Review, monitor, and renew Company, branch, and loan originator licenses through the Nationwide Mortgage Licensing System (NMLS)
- Review federal and state legislative changes, complete annual, quarterly, and monthly reports, and Mortgage Call Reports
- Prepare and submit applications for mortgage lender or general business licensing for the company
- Prepare and submit city/county and state license filings for branch office openings, closings and address changes
- Monitor continuing education requirements for MLOs and ensure they are met prior to company license renewal
- Prepare and submit monthly, quarterly, and annual reports and license renewals (city/county and state)
- Renew existing company, branch, and loan originator licenses during the renewal period
- Maintain tracking system to monitor for deadlines and due dates of various filings and renewals, including license and surety bond spreadsheets
- Assist in filing and processing the Mortgage Call report
- Ensured adherence to industry regulations, mitigating risk through diligent research and thorough documentation practices.
- Monitored the status of licenses, ensuring timely renewals and updates for clients.
- Participated in industry events and conferences, staying current on best practices in licensing management while expanding professional network connections.
- Developed and implemented corrective action plans for non-compliance issues.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Determined licensing eligibility by examining test results and comparing against established structures.
LICENSING SPECIALIST
NEW AMERICAN FUNDING, LLC
03.2023 - 01.2024
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements.
- Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.
- Provided expert guidance to internal teams regarding interpretation and application of relevant rules, regulations, policies, and guidelines pertaining to licensing.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Performed routine data entry or document management.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
SENIOR LICENSING SPECIALIST
EVERGREEN HOME LOANS
03.2022 - 07.2022
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Developed comprehensive training materials for new team members, ensuring consistent understanding of licensing policies and procedures.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements.
- Assisted in the development and implementation of strategic plans related to the expansion or diversification of company''s licensable offerings.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Created documents with applicant information and verified data against NMLS database information.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Stayed current on industry trends and evolving regulatory landscapes, ensuring company''s licensing strategies remained proactive and wellinformed.
LICENSING SPECIALIST
ENVOY MORTGAGE
10.2016 - 03.2022
- Manage mortgage loan originator license application process for mortgage loan originators and branches.
- Communicate with various internal departments regarding new license approvals (or terminations) for mortgage loan originators as they appear in NMLS (or otherwise).
- Monitor NMLS notifications and license deficiencies.
- Distribute license approval emails as mortgage loan originator license applications become approved as well as terminated licenses.
- Collaborate closely with colleagues in other departments to coordinate activities related to license processing.
- Monitor NMLS notifications and license deficiencies, following up with the states regarding mortgage loan originators, branch, and company deficiencies.
- Review education and testing requirements for individuals applying for a mortgage loan originator license, as well as current mortgage loan originators applying for an additional license.
- Submit education orders, test enrollments, and schedule background checks for individuals applying for a new license or an additional license.
- Communicate directly with the states for mortgage loan originator and branch license approvals and/or transfers.
- Manage license application process for mortgage loan originators and branches.
- Manage license application process for applicable city and/or county business licenses.
- Complete the annual New York Cybersecurity filings for mortgage loan originators.
- Monitor NMLS notifications and license deficiencies, following up with the states regarding mortgage loan originators, branch, and company deficiencies.
- Review education and testing requirements for individuals applying for a mortgage loan originator license, as well as current mortgage loan originators.
- Assist in submitting Education orders and test enrollments for individuals applying for a new license or an additional license.
- Complete annual license renewals for applicable city and/or county business licenses.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Stayed current on industry trends and evolving regulatory landscapes, ensuring company''s licensing strategies remained proactive and well-informed.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
VOLUNTEER
HOUSTON FOOD BANK
07.2019 - 07.2019
Customer Service Support Specialist
Selene Finance
06.2014 - 04.2016
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Mentored new team members, providing guidance on best practices for customer service excellence.
- Offered assistance in implementing and developing training programs.
- Streamlined support processes for improved efficiency and reduced response times.
- Strengthened relationships with customers through empathetic communication while maintaining professional boundaries.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
- Monitored system performance to identify potential issues.
- Developed comprehensive knowledge of products and services to better assist customers.
- Adapted quickly to changes in technology or procedural updates, ensuring a smooth transition and uninterrupted support for customers.
- Handled escalated calls with professionalism, ensuring satisfactory resolution for both the customer and the company.
- Diagnosed and troubleshot hardware, software and network issues.
Education
HIGH SCHOOL DIPLOMA -
CHANNELVIEW HIGH SCHOOL
06.2009
Skills
- Excel
- Microsoft Outlook
- Access
- Word
- Phaseware
- Encompass
- BytePro LOS
- SimpleNexus
- MortgageBot
- CloudVirga (EnGen)
- UPS
- FedEx
- Bankerview
- Microsoft Office
Certification
- AllRegs, 10/01/13
- Microsoft Specialist, 09/01/13
Community Service
HOUSTON FOOD BANK, Houston, TX, 07/01/19
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveSoftware
Encompass
SimpleNexus
BytePro
Access
Excel
Phaseware
Mortgagebot
Word
EnGen
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
COMPLIANCE, LICENSING ANALYST
GUILD MORTGAGE COMPANY
06.2024 - 08.2024
LICENSING SPECIALIST
NEW AMERICAN FUNDING, LLC
03.2023 - 01.2024
SENIOR LICENSING SPECIALIST
EVERGREEN HOME LOANS
03.2022 - 07.2022
VOLUNTEER
HOUSTON FOOD BANK
07.2019 - 07.2019
LICENSING SPECIALIST
ENVOY MORTGAGE
10.2016 - 03.2022
Customer Service Support Specialist
Selene Finance
06.2014 - 04.2016
HIGH SCHOOL DIPLOMA -
CHANNELVIEW HIGH SCHOOL
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