KRISTIN TATKO
San Antonio,Texas
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Office Manager
NuCell Communications
San Antonio, TX
04.2025 - Current
- Administered payroll and maintained proper documentation of employee personnel.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Developed and implemented office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained filing system for records, correspondence and other documents.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Job File Coordinator
Hometown Roofing & Restoration
San Antonio, Texas
08.2024 - 03.2025
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Maintained calendars of upcoming events, meetings and deadlines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated account status records and collection efforts.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Accounting Administrator/Office Manager
Servpro of Northwest San Antonio
San Antonio, TX
07.2022 - 03.2024
- Reviewed invoices for accuracy prior to processing payments.
- Performed general ledger reconciliation on a timely basis.
- Prepared bank deposits, verified cash receipts and maintained current accounts receivable files.
- Reviewed accounts payable aging reports to analyze trends in payment cycles.
- Maintained accurate records of all financial transactions in the company's accounting software.
- Worked closely with vendors to resolve billing issues in an efficient manner.
- Managed accounts receivables collections processes to ensure prompt payments from customers.
- Processed invoices, payments and other financial documents accurately and efficiently.
- Researched discrepancies between vendor invoices, purchase orders and contracts.
- Delegated work to staff, setting priorities and goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
Accounting Administrator/Office Manager
Rainbow International Of San Antonio
San Antonio, TX
11.2021 - 07.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting rooms and materials and recorded important information.
- Updated reports, managed accounts and generated reports for the company database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed all office supply demands and maintained a budget for monthly expenses.
- Requested Liens for past due collections through a third party vendor.
- Processed draw requests, change orders and supplements.
- Maintain vendor set up and update vendor credentials as required.
- Asking clarifying questions and transferring calls as needed.
- Assists Superintendents with budget questions/invoices as needed.
- Input change order requests.
- Invoiced work orders based on approved estimates in Quickbooks.
- Distribute Vendor invoices to Superintendents/keep copy in draws to reconcile.
- Experienced in XactAnalysis, Fusion, Cora (Brightserv) & Contractor Connection
- Research and solve accounting discrepancies.
- Communicate with Superintendents and Estimators on projects to confirm billing status if in question.
- Process, credit card payments, check payments and banking deposits.
- Communicate with insurance carriers and financial institutions requesting inspections and funds via TPA program websites, bank website, telephone and email serving as liaison with Customers.
Accounting Administrator
DC Restoration
San Antonio, Texas
05.2019 - 09.2021
- Maintained cash flow reports.
- Monitored all account payable and account receivable happenings.
- Prepared deposits and processed payments.
- Computed balances, totals or commissions to support accounting team.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed invoices for accuracy prior to processing payments.
- Conducted detailed account analysis to identify potential problems or opportunities for improvement.
- Managed accounts receivables collections processes to ensure prompt payments from customers.
- Developed process improvements to streamline workflow, reduce costs, improve accuracy and increase efficiency.
- Assisted in budget preparation and forecasting processes.
- Worked with customers and Mortgage company to ensure process in the financial aspects/insurance funds to accurately and timely get the repair process completed.
- Scheduled inspections with Mortgage holder and customer to ensure the progress of job completion was handled timely and accurately.
Accounts Receivable
PMI PIPE STEEL SUPPLIES
Texas
10.2017 - 04.2019
- Experienced Using Prophet 21 Software
- Invoicing
- Receiving Inventory
- PO's & MTR's
- Posting Payments
- Remote Deposits
- Mailing & Emailing Invoices
- Customer Service
- Collections
- Month End Closing.
Scheduling Coordinator & Account Manager
Texas Quality Painting
San Antonio, Texas
08.2014 - 07.2017
- Managed Daily Schedules
- Handled New Construction and Warranty Requests
- Customer/Supplier Portal - Supply Pro (Home Builders)
- Collections-(Including field collections)
- Customer Service
- Bank Deposits
- Lien Waivers
- Invoicing
- Posting Payment
- Filing and Faxing
- Sage Software
Education
Del Mar College
High School Diploma -
Seguin High School
Skills
- Multitasking and Prioritization
- Attention to Detail
- Confidence and Drive
- Leadership
- Project Management
- Organization
- Creativity
- Problem Solving
- Customer Service
- Teamwork
Timeline
Office Manager
NuCell Communications
04.2025 - Current
Job File Coordinator
Hometown Roofing & Restoration
08.2024 - 03.2025
Accounting Administrator/Office Manager
Servpro of Northwest San Antonio
07.2022 - 03.2024
Accounting Administrator/Office Manager
Rainbow International Of San Antonio
11.2021 - 07.2022
Accounting Administrator
DC Restoration
05.2019 - 09.2021
Accounts Receivable
PMI PIPE STEEL SUPPLIES
10.2017 - 04.2019
Scheduling Coordinator & Account Manager
Texas Quality Painting
08.2014 - 07.2017
Del Mar College
High School Diploma -
Seguin High School