Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Wikiera

Langhorne,PA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

13
13
years of professional experience

Work History

Telephone Member Service Representative Trainer

Police and Fire Federal Credit Union
02.2023 - Current
  • Collaborate with other departments to ensure customer satisfaction
  • Identify and escalate priority issues to management
  • Meet or exceed performance metrics, such as response time, customer satisfaction ratings, and sales goals
  • Provide product and service information to customers
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Maintained at home private office to suit needs for remote employment
  • Built rapport with 75+ members per day by engaging in genuine conversations and demonstrating commitment to their financial wellbeing

Customer Service Associate

Wawa, Inc.
04.2011 - 02.2023
  • Maintained knowledge of current menu items, ingredients, and preparation methods
  • Consistently adhered to quality expectations and standards
  • Delivered exceptional, friendly and fast service
  • Always maintained professional tone of voice and words, including during peak rush hours
  • Actively complied with all health department regulations

Receptionist

Red Sage Salon & Spa
08.2019 - 11.2020
  • Assisted approximately 50 guests per day with scheduling and managing appointments via call and email
  • Maintained functional and clear schedules using Microsoft office
  • Operated company email to send and receive schedule changes
  • Assisted stylists with cleaning tasks and errands as needed while tending to phones
  • Assisted in planning of office events and meetings, ensuring smooth execution and positive outcomes

Education

High School Diploma -

Archbishop Ryan High School
Philadelphia, PA
06.2013

Skills

  • Highly responsible and reliable
  • Upbeat, outgoing, and positive
  • Works well under pressure
  • Multi-tasks with ease
  • Works well with others
  • Has leadership qualities but also follows direction well
  • Strategic sales knowledge
  • Cross-Functional Collaboration
  • Call center experience
  • Computer Skills
  • Financial Transactions
  • Credit Union Knowledge

Timeline

Telephone Member Service Representative Trainer

Police and Fire Federal Credit Union
02.2023 - Current

Receptionist

Red Sage Salon & Spa
08.2019 - 11.2020

Customer Service Associate

Wawa, Inc.
04.2011 - 02.2023

High School Diploma -

Archbishop Ryan High School

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Kristin Wikiera