Michelle Murray
Tucson,AZ
Summary
Enthusiastic Telephone Operator/ Customer Service Representative seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills. Organized and dependable, successful at managing multiple priorities in a face paced work environment. Willing to take on added responsibilities to meet team or company goals and passionate about providing the best possible customer service experience.
Overview
24
24
years of professional experience
Work History
Telephone Operator/Customer Service Representative
Call 24 A Professional Answering Service
02.2005 - Current
- Answered high volume of calls on multiple lines for businesses that are closed or otherwise unable to accept calls.
- Gathered customer information and promptly input data into computer system.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate records of calls placed and received.
- Performed data entry operations to update database with customer responses.
Housekeeper
One Step Above The Rest
02.2002 - Current
- Worked on cleaning team to service hotels, offices, and other commercial and residential buildings eventually starting my own housekeeping business
- Provided detailed and specific housekeeping duties paying special attention to details.
- Acquired 20 or more long term clients some of which I still clean for
-
Administrative Office Manager
Data Processing Air Corporation
03.2000 - 03.2004
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Prepared and sent all billing invoices and completed payroll for 7 employees.
Education
Bachelor of Arts - Health And Human Services
Ashford University
San Diego, CA06.2005
Skills
- Information Assistance
- Proficient in Microsoft Office, Word, Excel, Power Point
- Typing Skills
- Recordkeeping
- Clear Communication
- Clerical Support
- Excellent Phone Demeanor
- Telephone Reception
- Excellent written, verbal, and communication skills
- Detail oriented and organized
- Highly motivated self starter
- Work well with others in team setting or alone
- Professional Communication
Timeline
Telephone Operator/Customer Service Representative
Call 24 A Professional Answering Service
02.2005 - Current
Housekeeper
One Step Above The Rest
02.2002 - Current
Administrative Office Manager
Data Processing Air Corporation
03.2000 - 03.2004
Bachelor of Arts - Health And Human Services
Ashford University
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