MELISSA SLOWN
FT. WALTON BEACH,FL
Summary
CUSTOMER SERVICE PROFESSIONALMore than 16 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble shooting. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service Professional.”
Overview
10
10
years of professional experience
Work History
Customer Service Representative
A Call Away Answering Service
01.2009 - 01.2017
- A/P & A/R
- Emails & Faxing
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Customer Service Representative
Alliance Communications Call Center
01.2009 - 01.2009
- Set up new patient accounts
- Insurance claims on cellular phones
- Receive and dispatch messages
Laborer
Precon, Inc
01.2009 - 01.2009
- Data entry for new employee applications
- Translate applications from English to Spanish
Customer Service Representative
A Call Away
01.2006 - 01.2008
- Emails & Faxing
- Data entry for new customer accounts
- Training of new employees
Education
High School Diploma - undefined
Okaloosa County Schools
2002
Skills
- Customer Relations
- Active Listening
- Credit Card Payment Processing
- Microsoft Word
- Multi-Line Telephone Operation
- Conflict Mediation
- Customer Service
- Typing Proficiency
- Office Equipment Proficiency
- Multi-Line Phone Talent
- Managing Multiple Tasks
- Problem-Solving Ability
- Clerical Support
- Customer Relationship Management
- Administrative Support
- Route Dispatch
- Quality Control
- Technical Support
- Professional Telephone Demeanor
- Call Center Operations
- Administrative and Office Support
- Prioritization
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
A Call Away Answering Service
01.2009 - 01.2017
Customer Service Representative
Alliance Communications Call Center
01.2009 - 01.2009
Laborer
Precon, Inc
01.2009 - 01.2009
Customer Service Representative
A Call Away
01.2006 - 01.2008
High School Diploma - undefined
Okaloosa County Schools
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