Karsen Abegglen
Idaho Falls,ID
Summary
Caring and helpful Answering Service Operator with [Number]-year progressive career in call center settings. Passionate about helping customers and meeting needs through effective communication and proactive conflict resolution. Known for consistent positive attitude and dedication to customer satisfaction.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Answering Service Operator
Professional Exchange Answering Service
01.2023 - Current
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
Front of House Manager
Teton House
01.2022 - 03.2024
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Motivated staff to perform at peak efficiency and quality.
Bartender
Teton House
01.2020 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Built relationships with vendors to manage orders and negotiate costs.
Cashier/ Costumer Service
Walmart
01.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front of House Manager
Gringo's
03.2019 - 02.2021
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Education
GED -
Idaho State University
Idaho Falls, ID06.2022
Skills
- Customer communications
- Data entry proficiency
- Client communications
- Stress Tolerance
- Telephone operation
- Greeting customers
- Schedule Coordination
- Excellent Phone Demeanor
- Problem-solving abilities
- Attention to Detail
- Multitasking Abilities
Certification
Alcohol awareness certificate
CPR Certified
First aid certified
Timeline
Answering Service Operator
Professional Exchange Answering Service
01.2023 - Current
Front of House Manager
Teton House
01.2022 - 03.2024
Cashier/ Costumer Service
Walmart
01.2022 - 04.2023
Bartender
Teton House
01.2020 - 03.2024
Front of House Manager
Gringo's
03.2019 - 02.2021
GED -
Idaho State University
Alcohol awareness certificate
CPR Certified
First aid certified
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