Melissa Robilotta
Brooklyn,NY
Summary
Results-oriented experienced business professional with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager
Quick Call Answering Service
01.2010 - 02.2025
- Supervised and managed team of 15 customer service representatives.
- Implemented new systems that reduced average call handling time and increased customer satisfaction
- Optimized resource allocation and controlled costs to keep business operating within budget and increase profits.
- Managed employee timesheets and payroll.
- Monitored revenue and filed and billed monthly invoices.
- Recruited, trained, and on boarded new hires as well as conduct performance reviews and improve team performance.
- Acted as coordinator when needed providing professional service to over 100 medical offices.
Coordinator
Quick Call Answering Service
10.2001 - 12.2009
- Answered multi-line phone system with professionalism, directing calls to proper physicians as needed.
- Maintained up-to-date contact lists and accurate call records.
- Knowledge of Emergency Medicine.
- Expertise in Microsoft applications.
Office Associate
Alexus Communication & Research Inc.
12.1999 - 09.2001
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered telephone and directed calls.
- Performed banking and postal duties.
Education
Associate of Arts - Business
DeVry University
Manhattan, NYSkills
- Customer service
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Project management
- Cross-functional teamwork
Certification
Certified Personal Care Aide- NYS Education Department
Timeline
Manager
Quick Call Answering Service
01.2010 - 02.2025
Coordinator
Quick Call Answering Service
10.2001 - 12.2009
Office Associate
Alexus Communication & Research Inc.
12.1999 - 09.2001
Associate of Arts - Business
DeVry University
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