Kristin VanderVeen
Clarkston,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Creditor Relations Specialist
ClearOne Advantage
Remote
09.2023 - Current
- Maintained accurate records of all credit-related activities, facilitating efficient reporting and analysis for management review.
- Contributed to corporate growth by actively participating in the new customer acquisition process through effective screening techniques.
- Developed tailored credit solutions for clients, taking into consideration their unique needs and financial circumstances.
- Enhanced company cash flow by diligently negotiating payment arrangements with clients in financial distress.
Sales Representative
State Farm
07.2021 - 07.2023
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained detailed records of customer information and policy sales.
- Generated sales by recommending policies and add-ons.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Claims Adjuster
Liberty Mutual
02.2021 - 07.2021
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Kept current on insurance regulations, laws, policies and procedures.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
Customer Care Representative
ENV insurance Agency
11.2019 - 12.2020
- Medical insurance enrollments
- Answering phones
- Taking member questions
- Noting any and all calls in the company based system
- Reaching out to carriers to answer member questions
Front Desk Manager
Comfort Suites,
09.2016 - 10.2019
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Prepared weekly employee work schedules to meet operational needs.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Retail Associate
Walt Disney World
09.2015 - 01.2016
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
Retail Supervisor
Six Flags- The Great Escape
05.2011 - 09.2015
- Monitor employees over/shorts and work with loss prevention to address areas of concern
- Train staff on operational concerns, policies, and procedures
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Engaged associates in daily operations through open communication and upbeat team meetings.
Education
Bachelors Degree - Hospitality and Tourism Management
SUNY Adirondack
Queensbury, NY12.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Interpersonal Skills
- Strong written and Verbal Communication
- Microsoft Office
- Call center experience
Timeline
Creditor Relations Specialist
ClearOne Advantage
09.2023 - Current
Sales Representative
State Farm
07.2021 - 07.2023
Claims Adjuster
Liberty Mutual
02.2021 - 07.2021
Customer Care Representative
ENV insurance Agency
11.2019 - 12.2020
Front Desk Manager
Comfort Suites,
09.2016 - 10.2019
Retail Associate
Walt Disney World
09.2015 - 01.2016
Retail Supervisor
Six Flags- The Great Escape
05.2011 - 09.2015
Bachelors Degree - Hospitality and Tourism Management
SUNY Adirondack