Nnamdi Ogamba
Rosharon,TX
Summary
Dynamic individual with hands-on experience in debt management, project execution, sales management, customer experience and management, teamwork, leadership and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Creditor Escalation Negotiation
National Debt Relief
Houston, TX
09.2024 - Current
- Enhanced process quality, increasing efficiency and handling of client cases.
- Enhanced client-creditor partnerships by utilizing transparent communication methods.
- Monitored changes in legislation impacting consumer debt settlement practices.
- Facilitated effective communication by maintaining accurate and organized negotiation records.
- Analyzed client finances comprehensively to establish ideal negotiation approaches.
- Designed client-specific payment solutions considering unique economic conditions.
- Consistently surpassed individual performance targets in case resolution rates and customer satisfaction.
- Achieved reduction in debt through strategic negotiations.
- Analyzed potential agreements to assess effects on clients' financial stability.
- Secured debt resolutions through effective communication and trust-building with clients and creditors.
- Boosted company reputation through efficient resolution of numerous client cases.
- Implemented strategies like debt consolidation to avert client insolvency.
- Optimized client budgets to improve overall financial health.
- Coordinated with team to devise strategies for challenging negotiation cases.
Sales Consultant
Big Star Honda
Houston, Texas
04.2021 - 06.2024
- Managed customer inquiries using phone conversations, electronic mail communications, and personal interactions.
- Delivered in-depth presentations to inform potential buyers on vehicle attributes.
- Enhanced satisfaction among customers through customized consultations.
- Collaborated with sales and finance managers to finalize vehicle pricing, trade-in allowances, and fee structures.
- Secured sales by addressing and resolving objections.
- Ensured prompt completion of all necessary paperwork for purchased vehicles.
- Enhanced team earnings by consistently hitting peak sales targets.
- Maintained accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
- Boosted team success through consistent achievement of targets.
- Ensured continuous customer satisfaction by addressing post-purchase inquiries.
- Kept communication lines open with current clients to affirm satisfaction and foster repeat transaction.
- Employed consultation-based selling methods to understand client demands and suggest relevant solutions.
- Offered guidance to walk-in traffic for purchases.
- Enhanced client loyalty by continually providing top-notch service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Enhanced brand reputation by providing exceptional customer service.
- Gained insights from ongoing training to enhance customer service through understanding of current market dynamics.
- Consistently updated technological expertise by engaging in continuous learning.
Merchandising Associate
Lowe's Inc
Pearland, Texas
02.2019 - 10.2020
- Enhanced product visibility through strategic display adjustments based on inventory data.
- Ensured high standards of customer satisfaction by delivering customized advice.
- Consistently updated merchandise layout to align with changing market trends.
- Assessed customer needs and delivered suitable products through strategic consultation.
- Monitored and promoted popular items in coordination with management to maximize revenue.
- Enhanced store arrangement to elevate customer flow.
- Detected issues to boost sales and lower shrink rates.
- Enhanced store efficiency through detailed visual merchandising and customer relations.
- Fostered a collaborative workplace through effective inter-departmental teamwork.
- Ensured timely restocking by optimizing management processes.
- Organized floor layout for optimal product visibility.
- Executed 15 to 20 specific assignments weekly.
- Handled power equipment like lifts and order pickers.
- Collaborated with loss prevention teams to address suspicious activity effectively.
- Enhanced inventory oversight with reduced wastage, maintaining ideal stock quantities.
- Forged robust connections with pivotal stakeholders.
- Streamlined communication channels to boost team collaboration.
- Achieved higher customer satisfaction by adeptly handling complex issues while maintaining excellent service standards.
- Executed strategies focused on upselling services, fostering increased profitability.
- Promoted a supportive environment by engaging in teamwork initiatives.
- Monitored industry trends consistently, delivering pertinent information to customers.
- Leveraged CRM tools effectively for case management.
- Supplied detailed product/service information to clients, assisting in informed decision-making.
- Streamlined coordination among teams to effectively tackle complex client problems.
- Supported multi-functional efforts focused on improving overall service standards.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Escalated issues to management ensuring prompt problem-solving.
- Enhanced machine reliability by performing routine maintenance tasks.
Business Manager
Equipeon Enterprise, Information Technology And STEM Educational Services
Lagos, Nigeria
01.2014 - 11.2018
- Launched innovative solutions to provide more schools with STEM education, establishing a successful enterprise.
- Analyzed industry patterns and rival strategies, steering the formulation of innovative B2B approaches..
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Enhanced customer loyalty by building and nurturing rapport.
- Provided outstanding customer support by promptly addressing client concerns.
- Enhanced client connections by deploying dynamic communication techniques to solve issues efficiently.
- Streamlined operational workflows by pinpointing inefficiencies.
- Boosted productivity through strong leadership practices.
- Engaged with customers and vendors, focusing on efficient problem resolution.
- Supervised fiscal procedures, upholding record precision and industry standard compliance.
- Implemented strategies to ensure seamless operations during transformation.
- Facilitated the hiring process and trained new employees.
- Created detailed reports to enhance tracking of correspondence.
- Implemented strategic business plans to boost territory sales and profitability.
- Enhanced operational efficiency by deploying innovative project management methodologies.
- Maintained optimal staff levels by efficiently managing team schedules during high-demand periods.
- Forged strategic alliances with key stakeholders, unlocking substantial growth potential for the company.
- Analyzed market trends to identify opportunities for innovation.
- Coordinated cross-functional teams, achieving on-time project completion within allocated budgets.
- Optimized operational expenses through effective cost-reduction initiatives while maintaining performance standards.
Sales Team Leader
Arclight Limited, LEGO Products And Services
Lagos, Nigeria
05.2013 - 12.2013
- Oversaw implementation of multiple Corporate Social Responsibility projects.
- Secured corporate sponsorships for strategic LEGO-Education promotion events.
- Enhanced in-store processes focusing on key priorities.
- Led sales presentations for key projects and retail partners.
- Streamlined communication processes between departments and project stakeholders.
- Promoted teamwork to facilitate achievement of sales objectives through shared insights and collective solutions.
- Strengthened team dynamics through strategic recruitment and professional development.
- Motivated team with challenging sales objectives for continuous improvement.
- Earned recognition for driving the company's success as a sales leader.
- Enhanced company customer base through strategic sales initiatives.
- Built strong relationships with key clients, resulting in improved customer satisfaction and retention.
- Guided the sales team to routinely achieve set objectives.
- Developed innovative sales strategies enhancing customer acquisition efficiency.
- Conducted market trend analysis to uncover potential business opportunities.
- Facilitated the organization of store events to boost customer engagement.
- Streamlined processes in CRM for improved conversion rates.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UTBachelor of Science - Economics
Abia State University
Abia, Nigeria09.2021
Skills
- Sales Strategies
- Customer Engagement Specialist
- Leads Prospecting
- Prospect qualification
- Effective Listening, Communication and Persuasion
- Collaboration, Perseverance and Self Motivated
- Analytical Skills, Organization, and Negotiation
- Attention to detail
- Time Management
- Customer Service
- Customer Relationship Building
- Sales: inbound and outbound
- B2B and B2C Sales
- Customer Retention
- Account Management
- Product Merchandising
- Problem-Solving
- Teamwork and Collaboration
- Microsoft suite
- CRM proficiency
- Loan servicing
- Documentation review
- Credit analysis
- Portfolio management
- Legal compliance
- Financial forecasting
- Debt collection
- Debtor communication
- Teamwork and collaboration
- Excellent communication
- Data entry
- Computer literacy
- Project management
- Compliance monitoring
- Financial reporting
Timeline
Creditor Escalation Negotiation
National Debt Relief
09.2024 - Current
Sales Consultant
Big Star Honda
04.2021 - 06.2024
Merchandising Associate
Lowe's Inc
02.2019 - 10.2020
Business Manager
Equipeon Enterprise, Information Technology And STEM Educational Services
01.2014 - 11.2018
Sales Team Leader
Arclight Limited, LEGO Products And Services
05.2013 - 12.2013
Bachelor of Science - Business Administration And Management
Western Governors University
Bachelor of Science - Economics
Abia State University