Summary
Overview
Work History
Education
Skills
Timeline
Generic

VANESSA WILLIAMS

Weir,MS

Summary

Ability to process verbal and written instructions, Microsoft Office, Possess excellent interpersonal, analytical, and organizational skills, Ability to work under pressure in a fast-paced environment, An effective team player with the skills necessary to direct, train, and motivate staff to its fullest potential, Gets along well with others, Excellent leadership skills. Has the ability to think outside the box.

Overview

19
19
years of professional experience

Work History

Health Negotiation Services Support Associate/ Claims Negotiation Specialist I

MULTIPLAN INC
05.2021 - 11.2024
  • Reviewed, validated, and maintained provider information
  • Performed reviews and validations of potential duplicate claims
  • Performed data entry claims from clients
  • Delivered closure notifications to non-EDI clients according to client requirements
  • Ensured compliance with the HIPPA regulations and requirements
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Developed processes for resolving customer service issues quickly and efficiently.
  • Ensured compliance with company policies and procedures related to customer service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Met schedule and deadlines by ensuring that work was completed efficiently.
  • Participated in regular meetings with team members to discuss upcoming deadlines and goals.

Assistant Teacher/Special Needs

CHOCTAW COUNTY SCHOOL DISTRICT
07.2020 - 12.2021
  • Tutored students one-on-one to enhance learning processes
  • Tracked student attendance, graded tests and assignments, and updated school records
  • Determined students' progress with materials by evaluating assignments and assigning grades
  • Improved student learning, engagement, and academic performance by facilitating lively discussions
  • Monitored students during quizzes and exams to prevent cheating
  • Protected students' confidential information, including grades and personal details
  • Encouraged students to persevere through difficult course content by providing constructive feedback
  • Helped struggling students with individualized support and tutoring

Credit Processor

CORELOGIC
03.2016 - 02.2017
  • Perform verification of credit
  • Interpret credit report data
  • Make outbound calls updating the credit data
  • Take inbound calls from consumer to perform conference calls
  • Process preliminary products: Merge Plus, Mortgage Only, Amendments, VOE
  • Verified loan documentation such as income verification forms and appraisals prior to closing.
  • Ensured compliance with applicable laws, regulations, and company policies governing consumer lending activities.
  • Answered incoming inquiries to discuss credit report information with subscribers.
  • Evaluated credit application to determine risk factors and financial feasibility.
  • Determined credit approval based on financial standing, credit records and payment history.

Customer Service/Loan Rep

PENNYMAC LOAN SERVICES
04.2015 - 03.2016
  • Research and resolve complex loan servicing inquiries regarding payments escrow, taxes, and loan documents
  • Solicit existing customers and cross-sell Pennymac loan products, including overcoming objections through use of rebuttal scripting
  • Work with early-stage delinquent borrowers to determine reason for delinquency, update applicant on data, secure current financial information on, an obtain commitments for repayment or determine best resolutions on the losses
  • Process customer payments over the phone
  • Assist with collections
  • Processed loan payments from customers including principal and interest payments.
  • Responded to customer inquiries and provided relevant information regarding loan products and services.
  • Delivered high levels of customer service to facilitate smooth processes.

Customer Service Rep/Tech Rep

SITEL
07.2005 - 01.2011
  • Assisted customers with purchasing online items
  • Collected current data and address information on so that the customers issue can be resolved within that one phone call T-Mobile Call Center Tech Support Agent Ensured customer service satisfaction on by providing online technical support with their cell phone devices
  • Assisted the customers with outages in the areas and how to get their cell phone devices properly diagnosed
  • Assisted customers with processing payments, upgrading hand-held devices, and filing insurance claims
  • Resolved customer issues on a first me basis
  • Assisted customers with the installing and uninstalling instructions to all of the major Windows operations
  • Helped customers with removing hardware on systems
  • Efficiently placed orders and order calls for onsite technicians to arrive at the homes of customers to install hardware at the customers' request
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Provided exceptional customer service to ensure customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

HIGHSCHOOL DIPLOMA -

WEIR HIGH SCHOOL
Weir, MS
05.2003

Skills

  • Customer service
  • Transaction processing
  • Documentation
  • Call Management
  • Paperwork processing
  • Product promotion
  • Upselling
  • Cross-selling
  • Team collaboration
  • CRM software
  • Call center experience
  • Sales support
  • Customer support
  • Documentation skills
  • Technical assistance
  • Hardware troubleshooting
  • Client communication
  • Documentation and reporting
  • Technical troubleshooting
  • Remote support

Timeline

Health Negotiation Services Support Associate/ Claims Negotiation Specialist I

MULTIPLAN INC
05.2021 - 11.2024

Assistant Teacher/Special Needs

CHOCTAW COUNTY SCHOOL DISTRICT
07.2020 - 12.2021

Credit Processor

CORELOGIC
03.2016 - 02.2017

Customer Service/Loan Rep

PENNYMAC LOAN SERVICES
04.2015 - 03.2016

Customer Service Rep/Tech Rep

SITEL
07.2005 - 01.2011

HIGHSCHOOL DIPLOMA -

WEIR HIGH SCHOOL
VANESSA WILLIAMS