Schuyler Johnson
Temple,GA
Summary
Results-driven Customer Service Rep with extensive experience in sales, financial analysis and client relationship management. Skilled in developing tailored debt relief and payment plans, ensuring regulatory compliance, and enhancing customer satisfaction. Adept at collaborating with stakeholders to optimize financial processes and meet organizational goals.
Overview
2026
2026
years of professional experience
Work History
Negotiation Specialist
Beyond Finance
Remote, South Carolina
06.2024 - 04.2025
- Verified payment information for multiple financial accounts, ensuring accuracy and facilitating timely processing.
- Negotiated and documented advantageous payment terms with external agencies, enhancing financial outcomes and compliance.
- Reconciled and validated account balances, effectively managing debts and ensuring accurate settlements.
- Coordinated high-volume account queues, ensuring compliance with internal financial controls and optimizing workflow.
- Documented payments, settlements, and account updates within internal systems, enhancing record accuracy and accessibility.
Certified Debt Specialist
Beyond Finance
Summerville, South Carolina
12.2022 - 02.2024
- Developed and implemented tailored debt relief plans, improving client financial stability and satisfaction.
- Educated and guided clients on financial literacy, promoting responsible credit usage and long-term financial health.
- Collaborated closely with team members to enhance sales strategies, resulting in increased client acquisition and retention.
- Managed documentation and compliance for sensitive client information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consistently met and exceeded monthly sales goals.
Insurance Sales Agent
Select Quote Insurance Representative
Remote, SC
10.2021 - 08.2022
- Educated clients on various insurance products and benefits.
- Conducted regular follow-ups to ensure client satisfaction and retention.
- Collaborated with team members to enhance sales strategies and approaches.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Ensured that all required documents are properly filled out before submission.
Benefits Verification Specialist
Lash Group
Charlotte, NC
10.2014 - 03.2019
- Processed benefit verification requests for pharmaceutical clients.
- Collaborated with healthcare providers to gather necessary documentation.
- Utilized internal systems to track and manage verification statuses.
- Reviewed patient information for accuracy and completeness.
- Adhered to HIPAA regulations when handling confidential patient information.
Benefits Educator
Greenlight Educators
Remote, SC
- Performed post-closing activities including cost reconciliation and financial data validation.
- Processed enrollments and verified pricing and deductions per pay period.
- Resolved billing discrepancies in accordance with benefit plan guidelines.
- Maintained strict confidentiality of financial and medical records.
- Met sales enrollment and surpassed monthly goal quota
Education
Some College (No Degree) -
University of South Carolina
Columbia, SCSkills
- Financial analysis
- Compliance management
- Benefits verification
- Customer relationship management
- Insurance sales
- Client consultations
- Debt management
- Client relationship management
- Customer service
- Regulatory compliance
Timeline
Negotiation Specialist
Beyond Finance
06.2024 - 04.2025
Certified Debt Specialist
Beyond Finance
12.2022 - 02.2024
Insurance Sales Agent
Select Quote Insurance Representative
10.2021 - 08.2022
Benefits Verification Specialist
Lash Group
10.2014 - 03.2019
Benefits Educator
Greenlight Educators
Some College (No Degree) -
University of South Carolina