Sheila Deegan
West Jordan,UT
Summary
Dynamic Negotiation Specialist with a proven track record, enhancing customer satisfaction through expert problem-solving and quality assurance. Skilled in streamlining processes and collaborating with teams to drive continuous improvement, I excel in optimizing customer experiences and ensuring compliance with regulatory standards.
Overview
19
19
years of professional experience
Work History
Negotiation Specialist
Snap Financial
05.2025 - Current
- Analyzed financial data to support strategic decision-making and operational improvements.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Developed training materials to improve team knowledge of financial products and services.
- Monitored compliance with regulatory requirements, ensuring accuracy in reporting procedures.
- Followed all company policies and procedures to deliver quality work.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Developed training materials to enhance staff proficiency and productivity.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Negotiation Specialist
Discover Card Financial Services
07.2007 - 01.2024
- Assisted in the implementation of new software systems for customer relationship management.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Streamlined project delivery processes, reducing completion times significantly.
- Restructured customer service process, ensuring quicker response times.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Southpointe High
Sandy, UTSkills
- Customer relations
- Expert problem solving
- Quality assurance
- Quality assessment
- Manual dexterity
- Team collaboration
- Continuous improvement
- Teamwork and collaboration
- Self motivation
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Experience operating hand tools
- Hand tools usage
- Using hand tools
- Hand tools and measuring devices
- Measuring tools
- Precision measuring tools
Timeline
Negotiation Specialist
Snap Financial
05.2025 - Current
Negotiation Specialist
Discover Card Financial Services
07.2007 - 01.2024
High School Diploma -
Southpointe High