Jamia Jones
Athens,GA
Summary
Resourceful Resolution Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Negotiation Specialist
Beyond Finance
08.2023 - Current
- Built relationships with external partners to assist in negotiating delinquent accounts for clients
- Provided oversight to client finances and determined the best plan of action for resolving client questions and requests
- Utilized various tools and resources to group together common debts from numerous clients in an effort to enhance strength of negotiations with a given agency
- Employ a high level of time management and multitasking ability in order to effectively manage account queues
Account Resolution Specialist
Fidelity National Financial, Inc, Lender Strategy
01.2021 - 08.2023
- Collaborated with cross-functional teams to identify root causes of customer complaints and develop solutions
- Negotiated payment arrangements with clients, maintaining strong relationships while safeguarding company interest
- Maintained accurate details of escalated calls
- Bring past due accounts current
- Set up Promise to Pay on borrowers accounts
- Assist borrowers with tax inquiries
- Assist with refinancing inquiries and transfer to the designated department
- Reversing misapplied funds
- Generate Loan Payoff Quotes
Housing Navigator
Our Florida
01.2022 - 12.2022
- Assisted with obtaining ID, homeless history, documentation of disability and other required documents for housing
- Responsible for entire rental assistance process for assigned clients, including collection of required documents, submission of rental assistance application, client follow-up, and disbursement of funds
- Showed compassion for clients by actively listening and showing respect and empathy, through an ethos of financial solidarity/empowerment rather than charity
Personnel Specialist
Navy
08.2018 - 09.2020
- Provided counseling related to Navy occupations, opportunities for general education and job training, promotion, rights and benefits
- Interviewed personnel for assignment recommendations
- Assisted Enlisted Sailors and their families with problems or personal hardships
- Maintaining and entering data into Enlisted Service Records
- Assisted with personnel transfers, separations and retirements
Education
Bachelor of Science - Business Communications
Purdue University
West Lafayette, INAssociate of Applied Science - Cybersecurity
Atlanta Technical College
Atlanta, GA05.2022
Skills
- Emergency Response
- Root Cause Analysis
- Resource Allocation
- Customer Relations
- Avaya
- Oracle
- Workday
- Technical Proficiency
- Negotiation and Conflict Resolution
Timeline
Negotiation Specialist
Beyond Finance
08.2023 - Current
Housing Navigator
Our Florida
01.2022 - 12.2022
Account Resolution Specialist
Fidelity National Financial, Inc, Lender Strategy
01.2021 - 08.2023
Personnel Specialist
Navy
08.2018 - 09.2020
Bachelor of Science - Business Communications
Purdue University
Associate of Applied Science - Cybersecurity
Atlanta Technical College