KRISTIN VAN OSTEROM
Dumfries,VA
Summary
Solutions consultant with extensive experience in managing multiple projects and achieving defined goals. Proven expertise in customer relationship management, document control, and complex problem-solving. Strong team player with a focus on flexibility and efficiency. Committed to leveraging skills in a dynamic organization.
Overview
19
19
years of professional experience
Work History
Independent Travel Planner
Wishdrawals
Milner, GA
07.2016 - Current
- Researched travel destinations to create personalized itineraries for clients.
- Coordinated transportation and accommodation for various travel plans.
- Communicated with vendors to secure bookings and confirm travel arrangements.
- Developed promotional materials showcasing unique travel experiences.
- Updated client records in company database to ensure accuracy and accessibility.
- Provided comprehensive service throughout trip planning process from start to finish.
- Managed travel arrangements for groups, couples, executives, and clients with special needs.
Client Relationship Specialist
Blue Water Benefits
Mount Pleasant, SC
01.2010 - 01.2012
- Served as liaison between company and clients, including employees and managers, to streamline communication.
- Coordinated efficient benefit enrollment processes across multiple client accounts.
- Conducted dependent audits to ensure compliance and accuracy of benefits data.
- Cultivated strong client relationships to enhance customer support and satisfaction.
Medicare Enrollment, Maintenance, and Billing Advocate IV
Blue Cross and Blue Shield of Florida
Jacksonville, FL
06.2009 - 09.2009
- Served as enrollment and billing subject matter expert for health care financial inquiries.
- Utilized various customer relationship management software systems, including Siebel, MarX, and MHS.
- Provided solutions to member inquiries regarding contracts and billing in accordance with CMS regulations.
- Leveraged internal and external software systems like Fint, RBMS, ConvergenceX, and InfoCrossing for effective issue resolution.
Claims Examiner and Adjuster
Blue Cross and Blue Shield of Florida
Jacksonville, FL
04.2007 - 12.2007
- Resolved claim discrepancies through research and adjustments using various internal software systems.
- Collaborated with teams to achieve daily claims adjustment quotas.
- Eliminated 150,000 claim backlog efficiently within set timelines.
Education
Master of Science - Management
University of Florida
Gainesville, Florida12-2018
Bachelor of Science - Psychology
University of Florida
Gainesville, Florida05-2007
Skills
- Interpersonal communication
- Relationship management
- Marketing strategies
- Vendor negotiation and coordination
- Destination research and promotion
- Customer relationship and group travel management
- Database management and detail orientation
- Time management and effective communication
Activities
- Volunteer, United States Air Force, Key Support Mentor, 06/25/2024 - present
- Volunteer, United States Air Force, Key Support Liaison, 06/01/22 - present
- Volunteer, United States Air Force, 08/01/07 - present
- Member, Alpha Omicron Pi Sorority, 08/01/04 - present
- Member, Beta Club, 01/01/00 - present
- Member, National Honor Society, 01/01/00, present
Timeline
Independent Travel Planner
Wishdrawals
07.2016 - Current
Client Relationship Specialist
Blue Water Benefits
01.2010 - 01.2012
Medicare Enrollment, Maintenance, and Billing Advocate IV
Blue Cross and Blue Shield of Florida
06.2009 - 09.2009
Claims Examiner and Adjuster
Blue Cross and Blue Shield of Florida
04.2007 - 12.2007
Master of Science - Management
University of Florida
Bachelor of Science - Psychology
University of Florida