Mary Elfman
Dunedin,FL
Summary
Dynamic travel planner with extensive experience. Adept at crafting personalized itineraries and managing complex arrangements. Proven ability to enhance client satisfaction through meticulous attention to detail and expert knowledge of travel insurance. Skilled in utilizing booking software and fostering strong client relationships to ensure seamless travel experiences.
Overview
41
41
years of professional experience
Work History
Independent Travel Planner
Self Employed Services
07.1984 - Current
- Conducted thorough research on destinations and travel services to provide accurate information to clients.
- Created informative destination guides for clients to reference during their travels, enhancing their overall experience abroad.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Monitored industry trends and attended trade shows to stay informed about new products and services available to customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Managed complex travel arrangements, including multi-stop flights, accommodations, and tours.
- Organized group travel experiences for special occasions such as weddings or family reunions, providing seamless coordination from start to finish.
Travel Agent
Get Away Travel Edmonds, WA/ Continental Airlines
02.1984 - 07.1995
- Designed personalized vacation experiences based on thorough understanding of each client's interests, budget constraints, and desired outcomes.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Utilized travel planning software to efficiently manage bookings and itineraries.
Education
Certified Medical Assist/ Medical Administration
Webster College
Holiday, FLTourism And Travel Management
Seattle Travel School
Seattle, WASkills
- Experience with booking software
- Thorough documentation practices
- Travel coordination
- Meticulous attention to detail
- Detail-oriented approach
- Client support
- Recreational travel experience
- Processing credit card transactions
- Geographic research
- Travel insurance expertise
- Detailed itinerary organization
- Travel planning research
- Group coordination
- Travel documentation coordination
- Cultural sensitivity
Timeline
Independent Travel Planner
Self Employed Services
07.1984 - Current
Travel Agent
Get Away Travel Edmonds, WA/ Continental Airlines
02.1984 - 07.1995
Certified Medical Assist/ Medical Administration
Webster College
Tourism And Travel Management
Seattle Travel School
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