Kristin Velasquez
Ionia,MI
Summary
Branch management professional prepared to bring valuable experience and drive to new role. Background includes optimizing branch operations and leading teams to success. Known for strong collaboration skills and commitment to results. Recognized for adaptability and reliability in the branch office. Proven ability to enhance team performance. Track record of enhancing customer satisfaction and maintaining confidentiality.
Overview
21
21
years of professional experience
Work History
Branch Manager Trainee
State of Michigan Department of State
Ionia, MI
09.2025 - Current
- Supervise 3 staff members and assist customers while going through the Manager Trainee Program.
- Assist customers with inquiries and accurate information at the front counter.
- Resolve customer issues through clear communication with diverse groups and coworkers.
- Keep the office organized and running smoothly through scheduling, calendar management, and records management.
- Provide friendly customer service to support positive relationships and reliable public interactions.
- Maintain cleanliness and organization throughout the office to support a professional service environment.
- Use email correspondence and data entry proficiency to keep information accurate, current, and easy to retrieve.
- Manage daily branch operations, ensuring compliance with state policies and procedures.
- Collaborate with team members to streamline workflow processes and improve efficiency.
- Interview and hire new staff.
- Train new staff on operational procedures and service protocols, promoting a team environment.
Department of State Aide
State of Michigan
Ionia, MI
05.2005 - 09.2025
- Provided consistent customer service at the counter and by phone in a busy government office.
- Entered application and service information accurately to support timely processing and record updates.
- Scheduled appointments and organized daily calendars to support smooth office operations.
- Maintained organized records and handled sensitive documents with attention to detail and confidentiality.
- Helped colleagues with their problems when necessary.
- Monitored office supplies and organized work areas.
Education
Associate of Applied Science - Legal Support Professional
Davenport University
Grand Rapids, MI12.2001
High School Diploma - undefined
Fulton High School
Middleton, MI05.1995
Skills
- Customer service
- Excellent work ethic
- Team player
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Cash handling
- Decision-making
- Verbal/written communication
- Goals and performance
- Interviewing and hiring
- Staff management
- Performance reviews
References
Trisha Howard
MDOS District 6 Manager
(c) 517-648-1937
Email: howardt5@michigan.gov
Marquita Cargill
MDOS Branch Manager-Wyoming
(c) 616-634-4990
Email: cargillm@michigan.gov
Melissa Witt
MDOS Mobile Office Division Manager
(c) 989-307-3208
Email: wittm4@michigan.gov
Clorissa Adkins
MDOS Identification Specialist
(c) 810-569-9881
Email: adkinsc@michigan.gov
Troy Kerr
Michigan Department of Treasury
(c)616-644-0525
Email: kerrt2@michigan.gov
Lindsay Mascho
MDOS Departmental Technician
(c) 517-614-4698
Email: machol@michigan.gov
Steven Maesen
MDOS Aide
(c) 616-460-8871
Email: maesens@michigan.gov
Christopher Blundell
Previous MDOS Branch Manager
(c) 616-902-1002
Valery Wymer
Retired MDOS Branch Manager
(c) 616-902-3024
Susan Hicks
Retired MDOS Branch Manager
(c) 616-644-9126
William Feldpausch
Retired MDOS Branch Manager
(c) 989-640-0812
Julie Crim
Retired MDOS Aide
(c) 989-666-0687
Timeline
Branch Manager Trainee
State of Michigan Department of State
09.2025 - Current
Department of State Aide
State of Michigan
05.2005 - 09.2025
High School Diploma - undefined
Fulton High School
Associate of Applied Science - Legal Support Professional
Davenport University