CHRISTOPHER HUTCHERSON
Darien,GA
Summary
Senior Branch Manager with over five years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations. Strengths include financial administration, team leadership..
Overview
16
16
years of professional experience
Work History
Branch Manager Trainee
Lendmark Financial
Hinesville
08.2021 - Current
- Conducted thorough market research to identify new business opportunities and develop competitive strategies.
- Strengthened client relationships with consistent follow-up, prompt issue resolution, and ongoing rapport building.
- Evaluated employee performance regularly through observation, coaching sessions, and formal assessments for continuous improvement.
- Delivered exceptional customer experiences by addressing inquiries promptly, resolving issues efficiently, and providing personalized solutions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Enhanced communication between departments through effective collaboration, resulting in streamlined processes and improved operational efficiency.
- Maintained a high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Regional Sales Manager
Verizon Wireless
02.2016 - 08.2021
- Wireless one - Brunswick ga, Developed and rolled out new policies.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Initiated rollout of new enterprise software solution for sales reporting.
- Increased profits by 60% in one year through restructure of business line.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Reordered inventory when it dropped below predetermined levels.
- Assigned employees to specific duties to best meet the needs of the store.
- Hired, trained and evaluated personnel in sales and marketing.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
Sale associate
Alltel/AT&T - Brunswick ga
07.2012 - 01.2016
- Kept work areas clean and neat at all times.
- Wrote, negotiated and finalized sales contracts.
- Accepted and processed returns.
- Prepared merchandise for sales floor.
- Directed individuals to merchandise locations.
- Updated computer inventory listings.
- Prepared outgoing shipments.
- Processed cash and credit payments rapidly and accurately.
- Documented all customer inquiries and comments thoroughly and quickly.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
Assistant Manager
Darien wireless - Darien ga
02.2012 - 07.2012
- Exceeded regional annual sales target by [100]%.
- Supervised a sales force of [five] sales associates.
- Supported the sales team in writing proposals and closing contracts.
- Developed quarterly and annual sales department budgets.
- Planned and directed staff training and performance evaluations.
- Approved all sales staff budget expenditures.
- Trained all incoming sales team members.
- Built relationships with customers and the community to establish long-term business growth.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Attended sales training camp and brought best practices leadership back to the company.
07.2010 - 01.2012
- Rapidly created work-arounds to temporarily resolve issues.
- Maintained design standards for facilities and equipment.
Sales associate
Nike
10.2008 - 04.2009
- Sold sporting goods and athletic equipment.
- Inform customers regarding the use of equipment and durability.
- Answer questions concerning location and price of merchandise.
- Accurately receive and payout money to include checks for payment.
- Verifies and examine checks for endorsements.
- Perform duties as assigned to include store upkeep such as cleaning shelves, floors, and organizing merchandise.
- Monitor activity of personnel and customers for security of merchandise.
- Handle complaints as necessary through upper management.
- Meter reader Ga power - Brunswick ha.
Education
High School Diploma - undefined
Mcintosh County Academy
2010
Skills
- MS Windows proficient Detail-oriented
- Quick learner Goal-oriented
- Exceptional communication skills Bank deposit procedures
- Strong client relations Customer relations
- Proficient in cash management
- Shipping and receiving professional
- Cash flow management
- Credit card processing
- POS systems expert
- Store displays
- Staff training and development
- Opening and closing procedures
- Budgets, Quick learner
- Budget, Receiving
- Cash flow, Sales
- Cash management, Sales reporting
- Closing, Sales training
- Communication skills, Shipping
- Contracts, Staffing
- Credit, Strategic
- Client relations, Troubleshooting
- Customer relations
- Customer service
- Detail-oriented
- Staff training
- Fashion
- Inventory
- Leadership
- Marketing
- Money
- MS Windows
- Neat
- Enterprise
- Organizing
- Personnel
- Policies
- POS
- Improve process
- Profit
- Proposals
- Team oversight
- Recruiting and Hiring
- Product and service sales
- Account management
- Business Administration
- Financial administration
- Staff management
- Staff coordination
Timeline
Branch Manager Trainee
Lendmark Financial
08.2021 - Current
Regional Sales Manager
Verizon Wireless
02.2016 - 08.2021
Sale associate
Alltel/AT&T - Brunswick ga
07.2012 - 01.2016
Assistant Manager
Darien wireless - Darien ga
02.2012 - 07.2012
07.2010 - 01.2012
Sales associate
Nike
10.2008 - 04.2009
High School Diploma - undefined
Mcintosh County Academy