Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Kynector
Kentucky Primary Care Association
Madisonville, KY
10.2023 - 06.2026
Coordinated KCTCS kynector activities at Madisonville Community College North Campus and Muhlenberg Campus, enhancing community engagement and service delivery.
Provided one-on-one assistance to individuals applying for Kentucky benefits, ensuring accurate completion of Medicaid, KCHIP, SNAP, CCAP, MSP, KI-HIPP, and QHP applications
Educated clients on navigating KOG SSP, eligibility requirements, and enrollment processes, increasing client health insurance knowledge and confidence.
Conducted in-person, phone, and email consultations to assess eligibility for public assistance programs and premium subsidies, resulting in successful enrollments
Assisted clients in gathering and submitting required documentation, ensuring timely application approval and retention of benefits
Performed follow-up with clients to ensure successful enrollment completion and maintain coverage, contributing to improved retention rates.
Provided referrals to community resources, healthcare providers, and social service programs based on client needs, enhancing access to support services
Maintained accurate records and generated reports tracking enrollment activities and outreach efforts; participated in campus events and stayed updated on policy changes impacting healthcare enrollment
Kentucky Primary Care Association
Commissary Clerk
Union Supply Group
Fredonia, KY
08.2023 - 10.2023
Worked in the commissary at West KY Correctional Facility in Fredonia KY, supporting daily operations and inventory management
Processed orders and maintained accurate supply records.
Ensured compliance with safety standards and regulations.
Organized storage areas for optimal space utilization.
Communicated effectively with team members and management.
Resolved customer complaints courteously and professionally by listening attentively then offering appropriate solutions.
Medicaid Kynector
Health First Community Health Center
Princeton, KY
08.2020 - 07.2023
Functioned as Certified Medicaid Application Counselor, Navigator, and Kynector under CKC grant until 2022
Assisted clients with Medicaid applications, enrollment, reporting changes, and renewals, ensuring compliance and timely processing to facilitate access to healthcare services
Established outreach programs and conducted outreach in 7 communities, enhancing awareness and access to health services for underserved populations
Worked in health clinics, utilized EMR systems, and participated in outreach and public education efforts, including health fairs and community-based initiatives across multiple counties
Transportation Manager
PACS Transportation
Marion, KY
03.2016 - 08.2020
Managed an office serving multiple counties with several drivers, utilizing Route Match program to efficiently schedule clients and drivers
Oversaw vehicle upkeep and ensured adherence to safety guidelines during COVID-19 to safeguard staff and clients
Facilitated daily communication among transportation director, main office, managers, drivers, coordinators, facilities, clients, and the public to ensure smooth operations
Performed interviews, hiring, pre-employment processes, training, and disciplinary actions, ensuring a qualified and compliant team
Compiled end-of-month reports and daily paperwork to ensure operational transparency and compliance with regulations
Handled money and deposits daily, maintaining accurate financial records
Coach/Supervisor
Trilogy Performance Sports
Princeton, KY
01.2011 - 03.2017
Coached gymnastics for ages 1 to 18, mentoring students and fostering their personal and athletic development
Engaged with parents and the public to address inquiries and convey program information, enhancing community relations
Managed front desk operations, processed payments, and maintained accurate paperwork
Performed general cleaning duties and ensured a safe, organized environment
Maintained physical stamina by engaging in continuous movement and physical activity throughout the day. by remaining on feet for extended periods and lifting heavy weights.
Education
Honors Diploma -
Caldwell County High School
Princeton, KY
05-2001
Skills
Benefits enrollment and compliance
Public assistance enrollment
Case management and HIPAA
Client engagement
Community outreach and intake
Community resource referrals
EMR systems and time management
Microsoft Office applications- Outlook, Word, Excel
Time management
Reporting accuracy
Problem solving
Attention to detail
Written and verbal communication
Communication skills
Software communication
Working with underserved populations
Certification
Driver's License
Kentucky Integrated Health Insurance Premium Payment, 09/01/20, 10/31/26
Kynect Health coverage policy and procedure, 09/01/20, 10/31/26
KHBE SBM Certification for Kynectors, 09/01/20, 10/31/26
Additional Information
Approved volunteer with Kentucky Special Olympics., Current Kynector certifications.