Crew Leader
IHOP Restaurants LLCdurha
Springfield , MO
- Supervised daily restaurant operations, ensuring smooth service and team coordination.
- Trained new crew members on food preparation and safety protocols.
- Enforced cleanliness and sanitation standards throughout the restaurant.
- Resolved customer complaints promptly to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Established and maintained professional working relationships with employees.
- Directed team of 10-15 crew members in daily operations and assigned tasks.