Kristin Whyte
Kalamazoo,MI
Summary
Experienced healthcare executive with a proven track record in leading large teams and advancing patient care quality in hospice settings. Skilled in implementing electronic medical records, and driving compliance with state and federal regulations. Strong communicator and problem solver, focused on operational efficiency and collaborative leadership.
Overview
24
24
years of professional experience
Work History
Associate Vice President, Program Administrator
NorthStar Care Community
Kalamazoo, MI
08.2024 - Current
- Company Overview: Centrica, Care Navigators, and Hospice of Michigan.
- Directed a team of over 150 healthcare professionals to deliver exceptional patient care in hospice settings.
- Collaborated with executive leadership to execute successful affiliation transition plans.
- Led the implementation of electronic medical records, enhancing operational efficiency.
- Achieved compliance with CMS's Target, Probe, and Educate program.
- Developed and enforced policies to improve patient care and safety.
Chief Nursing Officer
Centrica Care Navigators
Kalamazoo, MI
04.2022 - 07.2024
- Directed a team of over 100 healthcare professionals to deliver exceptional patient care in a hospice setting, including an eighteen-bed inpatient unit.
- Spearheaded initiatives to increase quality scores and improve cost per patient day.
- Collaborated with key stakeholders to ensure effective communication with compliance and regulatory standards.
- Developed and implemented new policies and procedures to improve patient care and safety.
Senior Director of Homecare
Centrica Care Navigators
Kalamazoo, MI
01.2022 - 03.2022
- Responsible for planning, organizing and leading agency operations and services for home care and counseling services
- Ensures compliance with client care quality standards as it relates to the care provided to all in home care and counseling services
Director of Homecare
Hospice Care of Southwest Michigan
Kalamazoo, MI
10.2020 - 01.2022
- Provides strong, visible leadership and direction through compelling communication of the agency vision, values, strategic initiatives and set clear staff expectations
- Develops, implements, and evaluates goals and standards for the delivery of home care services
Homecare Manager
Hospice Care of Southwest Michigan
Kalamazoo, MI
12.2015 - 10.2020
- Responsible for the supervision, planning, and coordinating of the day-to-day operations and management of the clinical care activities provided by the Homecare Nursing and Hospice Aide staff
- Participates in public relations and community activities that promote the Hospice organization’s role as an effective member of the Hospice and health care delivery system
- Participates in many process improvement projects
Hospital Liaison Nurse
Reverence Home Health and Hospice
Kalamazoo, MI
10.2012 - 09.2014
- Company Overview: A Service of Borgess
- Evaluation, referrals and coordinating patient/family needs
- Responsible for identifying and coordination of care needs and for providing preventative and supportive care to the hospice patients
- A Service of Borgess
Clinical Supervisor
St. John Providence Hospice
Clinton Township, MI
03.2007 - 10.2012
- Collaborated with hospice leadership to develop and implement policies, procedures, budget and business
- Provided excellent customer service to patients and caregivers, offering practical solutions for any customer care concerns
- Maintained knowledge of Medicare, Medicaid and other funding source regulations pertaining to hospice care service
Triage Nurse
St. John Providence Hospice
Clinton Township, MI
02.2006 - 03.2007
- Processed referrals and managed incoming patient calls, assessed and provided interventions and support over the phone
- Developed new scheduling process that decreased the need for staff overtime hours
- Created system for after-hours staff communication that ensured proper implementation of treatment plans
Case Manager
St. John Providence Hospice
Clinton Township, MI
01.2001 - 02.2006
- Developed detailed plan of care for patients to provide symptom management and quality care
- Instructed patient caregivers on end of life care, providing education and practical support with the goal of increasing caregiver confidence
- Collaborated with the Interdisciplinary team to provide comprehensive hospice services
Education
MSN - Leadership and Management
Western Governors University
Millcreek, Utah06-2023
Bachelor of Science - Nursing, Leadership
Lake Superior State University
Sault Ste Marie, MI06-1997
Skills
- Leadership
- Communication
- Team Building
- Quality Assurance
- Problem Solving
- State and Federal Compliance
References
References available upon request.
Timeline
Associate Vice President, Program Administrator
NorthStar Care Community
08.2024 - Current
Chief Nursing Officer
Centrica Care Navigators
04.2022 - 07.2024
Senior Director of Homecare
Centrica Care Navigators
01.2022 - 03.2022
Director of Homecare
Hospice Care of Southwest Michigan
10.2020 - 01.2022
Homecare Manager
Hospice Care of Southwest Michigan
12.2015 - 10.2020
Hospital Liaison Nurse
Reverence Home Health and Hospice
10.2012 - 09.2014
Clinical Supervisor
St. John Providence Hospice
03.2007 - 10.2012
Triage Nurse
St. John Providence Hospice
02.2006 - 03.2007
Case Manager
St. John Providence Hospice
01.2001 - 02.2006
MSN - Leadership and Management
Western Governors University
Bachelor of Science - Nursing, Leadership
Lake Superior State University
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