Kristin Wilson
Lester
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
23
23
years of professional experience
Work History
Medicare Insurance Agent
Tranzact Insurance Solutions
Beckley
06.2024 - 02.2025
- Educate clients on Medicare parts, coverage and plan options.
- Evaluate clients Healthcare needs and preferences to recommend appropriate plans.
- Assist clients with the enrollment process, ensuring accurate and timely completion of paperwork.
- Adhere to all company, carriers and CMS policies and procedures.
Event Coordinator
Pasquales
04.2016 - 05.2020
- Implemented creative concepts
- Negotiated type and cost of services to be provided while maintaining a budget .
- Performed event coordination for larger parties, corporate dinners, events for state officials, smaller special events.
- Organized client-focused meetings
- Maintained detailed organization of all events.
- Actively engaged to ensure customer satisfaction through the entirety of the event.
Administrative Specialist
United States Army Reserve/ Military Mortuary
08.2002 - 01.2005
- Created and updated physical records, maintained accurate and compliant documentation, routed incoming correspondence to correct senior leaders.
- Scheduled and prepared meetings informing family members on all detail and continued contact giving updated information.
- Kept detailed and accurate timelines of expected events such as arrival and departure for each fallen solider with use of MS office.
- Scheduled flight plans from Germany to United States.
Education
Honors -
Hamtramck High School
Hamtramck, MIWest Virginia Career And Technical Institute
Beckley, WVSkills
- Health & Sickeness license in 13 states
- Active Listening
- Healthcare communication
- Medicare
- Multitasking
- Time Management
- Empathy
- Problem solving
- Complaint resolution
- Customer support
- Call center operations
- Technical Support
- Regulatory compliance
Accomplishments
2nd in District for associates with most credit lines opened during the Associate Awareness month.
Earned 9 service star badges based on performance and personal customer feedback.
S.M.A.R.T Customer Service Award
Improved customer satisfaction by 14% in three months.
Timeline
Medicare Insurance Agent
Tranzact Insurance Solutions
06.2024 - 02.2025
Event Coordinator
Pasquales
04.2016 - 05.2020
Administrative Specialist
United States Army Reserve/ Military Mortuary
08.2002 - 01.2005
Honors -
Hamtramck High School
West Virginia Career And Technical Institute