Neshada I. Powell
Fort Lauderdale,FL
Summary
Proven ability to establish rapport with clients and exceed standards. Reliable and driven, with strong time management and prioritization abilities.
Experienced with Medicare insurance policy management and client services.
Utilizes strong analytical skills to assess client needs and recommend appropriate coverage. Knowledge of regulatory requirements and consistent track record of positive client feedback.
Insurance professional prepared for challenges of Medicare insurance. Brings valuable experience in policy analysis and client advocacy, ensuring optimal coverage solutions. Known for collaborative teamwork and adapting to changing regulations while consistently meeting client needs with reliability and precision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medicare Insurance Agent
ResultsCX
Fort Lauderdale, FL
09.2024 - Current
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Educated potential customers through community outreach events, increasing awareness of available Medicare insurance options.
- Generated new leads through targeted marketing initiatives and strategic partnerships within the community.
- Increased overall efficiency by implementing time-saving strategies for managing daily tasks and client followups.
- Enhanced client satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating the Medicare insurance market.
- Contributed to a positive work environment through proactive collaboration and open communication with colleagues and management staff alike.
- Developed a loyal client base by fostering trust and rapport with each individual, leading to numerous referrals and long-term business relationships.
- Negotiated favorable rates with carriers on behalf of clients, ensuring affordable access to comprehensive coverage solutions.
Paratransit Customer Agent
INKTEL
10.2021 - 07.2024
- Summarize your key responsibilities, leadership, and most stellar accomplishments. Don't list everything; keep it relevant and include data that shows the impact you made.
Licensed Health Insurance Agent
NHA Health
Sawgrass Florida
06.2023 - 06.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
- Contributed to team success by sharing best practices on sales techniques, product knowledge, and customer service skills with fellow agents.
Remote Benefits Advocate
BENELYNK
05.2016 - 07.2021
- Assisted, educated, supported, and managed Care members so they were able to make appropriate healthcare decisions for their specific situation.
- Assisted members in insurance and administrative areas regarding their Medicare and Medicaid needs.
Assistant Store Manager
DISCOVERY
10.2012 - 04.2016
- Provided and trained staff to provide outstanding customer service.
- Planned and implemented strategies to attract customers.
- Coordinated daily customer service operations.
File Clerk
BROWARD CLERK OF COURT
02.2009 - 08.2012
- Filed and organized records, located and retrieved requested files, as well as prepare legal document indices, file folders and labels.
Education
A.S. - COMMUNICATION
BROWARD COLLEGE
05.2018
H.S. DIPLOMA -
FORT LAUDERDALE HIGH SCHOOL
06.2005
Skills
- Health Insurance Agent License
- FIRST AID/CPR-Certified
- Apple and Microsoft Office Operating Systems and Software
- Knowledge of the Internet/Social Media Platforms
- Knowledge of Apple and Android
- Excellent oral communication and written skills
- Positive and team-oriented attitude
- Goal oriented
- Medicare
- Enrollment processing
- Objection handling
- Customer service
- Attention to detail
- Effective communication skills
- Problem-solving abilities
- Multitasking
Skills Licenses
- 2-40 Health Insurance Agent License
- FIRST AID/CPR-Certified
- Apple and Microsoft Office Operating Systems and Software
- Knowledge of the Internet/Social Media Platforms
- Knowledge of Apple and Android
- Excellent oral communication and written skills
- Positive and team-oriented attitude
Certification
AHIP
FFM 2025
2-40 License
Timeline
Medicare Insurance Agent
ResultsCX
09.2024 - Current
Licensed Health Insurance Agent
NHA Health
06.2023 - 06.2024
Paratransit Customer Agent
INKTEL
10.2021 - 07.2024
Remote Benefits Advocate
BENELYNK
05.2016 - 07.2021
Assistant Store Manager
DISCOVERY
10.2012 - 04.2016
File Clerk
BROWARD CLERK OF COURT
02.2009 - 08.2012
A.S. - COMMUNICATION
BROWARD COLLEGE
H.S. DIPLOMA -
FORT LAUDERDALE HIGH SCHOOL