CARLIE SARANTHUS
The Woodlands,TX
Summary
Medicare-licensed sales professional with a proven ability to educate, engage, and enroll members while maintaining strict compliance and ethical standards. Known for clear communication, emotional intelligence, and resilience in fast-paced call-center environments. Eager to bring strong work ethic, accountability, and member-first decision-making to Humana’s Medicare team.
Overview
15
15
years of professional experience
Work History
Medicare Insurance Agent
SelectQuote
Remote
08.2025 - Current
- Guided clients through Medicare enrollment processes, ensuring compliance with regulations.
- Developed personalized insurance plans to meet diverse client needs and preferences.
- Provided expert advice on policy options, enhancing client understanding and satisfaction.
- Conducted regular training sessions for new agents on product knowledge and sales techniques.
- Maintained QA scores of 99-100%
- Identifies and delivers appropriate ancillary, life, and pharmacy solutions through needs-based, compliant cross-selling
Licensed Reactivation Specialist
American Health Marketplace
Remote
10.2024 - 02.2025
- Provide accurate, up-to-date information on our products and services to retain and renew health insurance policies.
- Build strong, lasting relationships with members through transparent communication and excellent service.
- Collaborate with team leaders to resolve escalated issues and ensure seamless service processing.
- Cross-sell a wide range of products to meet the diverse needs of our members.
- Conduct outbound retention and renewal calls to both members and carriers.
- Assist members with their policies through inbound calls and maintain accurate records across multiple systems.
- Approach service with empathy, integrity, and professionalism while staying informed on industry innovations.
C.O.O.
TBP, LLC
Conroe, TX
01.2020 - 06.2024
- Oversaw daily operations for a multi-service food business, including café service, catering, and special events.
- Managed end-to-end business operations, including staffing, scheduling, vendor relations, inventory control, and cost management.
- Developed and implemented standard operating procedures (SOPs) to improve efficiency, consistency, and service quality.
- Led hiring, onboarding, training, and performance management for front- and back-of-house teams.
- Controlled budgets, payroll, and purchasing, ensuring profitability while maintaining product quality.
- Coordinated catering logistics, client communications, and execution for private and corporate events.
- Ensured compliance with health, safety, and local regulatory requirements.
- Handled customer relations, issue resolution, and reputation management to drive repeat business and referrals.
- Collaborated on branding, promotions, and community engagement to support business growth.
Product Development
Evo3 O.F.I.
The Woodlands, TX
02.2014 - 01.2020
- Worked side by side with CEO of this start-up to implement corporate structure
- Created Logo(s)
- Developed new product(s)
- Sales force leader
- Implemented and created sales strategies
Operations Manager
The Breakfast Place
The Woodlands, TX
10.2010 - 03.2014
- Managed three locations
- Inventory
- Responsible for cash drawer
- Scheduling
- Deposits
- Managed a team of 30-35
- Logistics
- Accounts Payable & Receivable
Education
BA - Psychology
University of South Alabama
Advanced Diploma - with Honors
Mary G. Montgomery High School
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client retention
- Client needs analysis
- New client acquisition
- Life insurance
- Upselling
- CRM software
- Medicare Advantage, Part D & Supplement Knowledge
- CMS, HIPAA & TCPA Compliance
- Needs-Based & Ethical Sales Practices
- Quality Assurance Excellence (99–100% QA)
- Member Education & Plan Comparison
- Cross-Selling Ancillary, Life & Pharmacy Services
- Call Center Performance Metrics
- High-Volume Inbound Call Handling
- CRM & Call Documentation Accuracy
- Enrollment Period & Eligibility Knowledge
- Professional Communication & Active Listening
- Conflict Resolution & De-escalation
- Time Management in Fast-Paced Environments
- Attention to Detail & Audit Readiness
Skills
- Policy renewals
- Negotiation
- Health insurance
- Client account management
- Leads prospecting
- Medicare Advantage, Part D & Supplement Knowledge
- CMS, HIPAA & TCPA Compliance
- Needs-Based & Ethical Sales Practices
- Quality Assurance Excellence (99–100% QA)
- Member Education & Plan Comparison
- Cross-Selling Ancillary, Life & Pharmacy Services
- Call Center Performance Metrics
- High-Volume Inbound Call Handling
- CRM & Call Documentation Accuracy
- Enrollment Period & Eligibility Knowledge
- Professional Communication & Active Listening
- Conflict Resolution & De-escalation
- Time Management in Fast-Paced Environments
- Attention to Detail & Audit Readiness
Awardsandacknowledgements
- Dean's list
- Volunteered and donated breakfast to Love Fosters Hope Marathon 2014 thru 2019
- Increased sales at The Breakfast Place by 40% during my leadership
- Quality Assurance Excellence — Maintained 99–100% QA scores across monitored calls while adhering to CMS, HIPAA, and TCPA standards.
- Compliance Recognition — Consistently demonstrated accurate documentation and compliant call handling in a highly regulated Medicare sales environment.
- Member Experience Recognition — Acknowledged for professionalism, empathy, and clear communication during beneficiary consultations.
- Audit-Ready Performance — Recognized for maintaining detailed, accurate records supporting quality reviews and internal audits.
- Consistency Award — Sustained high-quality performance in a metrics-driven call center while managing high call volumes.
Timeline
Medicare Insurance Agent
SelectQuote
08.2025 - Current
Licensed Reactivation Specialist
American Health Marketplace
10.2024 - 02.2025
C.O.O.
TBP, LLC
01.2020 - 06.2024
Product Development
Evo3 O.F.I.
02.2014 - 01.2020
Operations Manager
The Breakfast Place
10.2010 - 03.2014
BA - Psychology
University of South Alabama
Advanced Diploma - with Honors
Mary G. Montgomery High School