Schawanda Smith
Ennis,TX
Summary
Committed job seeker with a history of demonstrate personal excellence by remaining positive in difficult situations meeting company needs with consistent and organized practices. My excellent critical, analytical and forward thinking with problem-solving skills, and strong attention to detailed with skills in working under pressure while using customer service experience. Strong interpersonal, communication, verbal and written skills.
Overview
5
5
years of professional experience
Work History
Medicare Insurance Agent
Tranzact Insurance Solutions
Philadelphia, PA
03.2023 - Current
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
- Analyzed client needs and recommended suitable products to meet their requirements.
- Maintained accurate records of all customer interactions, including contact information, policy changes, payment histories.
Seasonal Customer Care Agent-Work From Home
Omaha Steaks
Omaha, NE
09.2019 - Current
- Researched resolutions, contacted necessary departments and responded back to customer by phone, mail, e-mail or fax as follow up.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Medication Aide
Guadalupe Staffing
Corsicana, TX
08.2022 - 12.2022
- Assessed patient needs in response to medications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Inbound Medicare Sales Consulant ( Work From Home)
HPOne
San Antonio, TX
08.2021 - 09.2022
- Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
- Demonstrated proficient knowledge of insurance to assist members with moderately complex quotes, ratings, payment and coverage provisions, and services.
Billing Specialist " Contract"
Ennis Doctors Center
Ennis, TX
03.2021 - 07.2021
- Scheduled patients and updated insurance, payment history, and personal information.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
Certified Life and Health Insurance Agent
TTEC
Englewood, CO
04.2020 - 03.2021
- Processed insurance policies via telephone, email, and chat.
- Analyzed customer needs, multi-task, provided options, upselling , and customer service.
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Education
Associate of Applied Science - Medical Office Management
Tyler Junior College
Tyler, TX05.2021
Medication Aid / CNA/ Completion Medical Assistant - Certificate
Navarro College
Corsicana, TX2004
Skills
- Customer Service
- Data management
- Billing and Collections
- Payments posting
- Product and service knowledge
- Excellent written and oral communication skills
- Accurate Data entry Skills
- Call Center
- Sales strategies
- Claims
- Demonstrate strong negotiation and escalation skills
- Knowledge of Medical Terminology
Reference
Reference on request
Timeline
Medicare Insurance Agent
Tranzact Insurance Solutions
03.2023 - Current
Medication Aide
Guadalupe Staffing
08.2022 - 12.2022
Inbound Medicare Sales Consulant ( Work From Home)
HPOne
08.2021 - 09.2022
Billing Specialist " Contract"
Ennis Doctors Center
03.2021 - 07.2021
Certified Life and Health Insurance Agent
TTEC
04.2020 - 03.2021
Seasonal Customer Care Agent-Work From Home
Omaha Steaks
09.2019 - Current
Associate of Applied Science - Medical Office Management
Tyler Junior College
Medication Aid / CNA/ Completion Medical Assistant - Certificate
Navarro College
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