Tiffany Sutherland
Charlotte,USA
Summary
Detail-oriented and motivated accounting student with 5+ years of customer service, administrative, and transactional experience. Currently pursuing an Associate Degree in Accounting and Finance, with hands-on knowledge of billing, data accuracy, and financial systems. Proven skills in invoice handling, cash management, CRM platforms, and maintaining confidential records. Eager to contribute strong analytical, communication, and organizational skills to an Accounts Payable Specialist role in a dynamic finance team.
Overview
5
5
years of professional experience
Work History
Licensed Health Insurance Agent
Tranzact Insurance Solutions
Charlotte, NC (Hybrid)
04.2023 - Current
- Assisted clients with enrollment into Medicare Advantage plans by assessing eligibility, coverage needs, and plan options.
- Maintained compliance with CMS guidelines and ensured all documentation met regulatory standards.
- Accurately processed applications and verified personal and financial data during enrollment.
- Communicated plan details, premiums, and benefits clearly to help clients make informed decisions.
- Delivered support in both in-office and remote settings, balancing productivity and client satisfaction.
Retail Associate (Part-Time)
Macy’s
Charlotte, NC
11.2019 - Current
- Handled cash, credit, and return transactions, ensuring accurate end-of-day reconciliation.
- Processed daily sales data and managed inventory restocking using in-house systems.
- Balanced registers and reported transaction errors to management for correction.
- Maintained accurate logs of sales, returns, and promotions.
Customer Service Representative
Teleperformance
Remote
10.2021 - 03.2023
- Resolved billing discrepancies and handled account inquiries for a high volume of customers daily.
- Utilized internal systems to track and update customer financial data.
- Maintained 98% accuracy in case documentation and call resolution records.
- Collaborated with finance and operations teams to escalate and resolve payment issues.
Education
Associate of Applied Science - Accounting And Finance
Central Piedmont Community College
Charlotte, NC05-2026
High School Diploma -
Montego Bay High
St. James, Jamaica06-2017
Skills
- Invoice Processing & Data Entry
- Vendor Communication & Issue Resolution
- Reconciliations & Payment Tracking
- Cash Handling & POS Operations
- Microsoft Excel (PivotTables, VLOOKUP)
- CRM & ERP Software (Salesforce)
- Attention to Detail & Confidentiality
- Time Management & Task Prioritization
Timeline
Licensed Health Insurance Agent
Tranzact Insurance Solutions
04.2023 - Current
Customer Service Representative
Teleperformance
10.2021 - 03.2023
Retail Associate (Part-Time)
Macy’s
11.2019 - Current
Associate of Applied Science - Accounting And Finance
Central Piedmont Community College
High School Diploma -
Montego Bay High
Similar Profiles
Crystal NorbertCrystal Norbert
Licensed Insurance Agent at Tranzact Insurance SolutionsLicensed Insurance Agent at Tranzact Insurance Solutions
Gilbert Bauman-FloresGilbert Bauman-Flores
Sales Agent at Tranzact Insurance SolutionsSales Agent at Tranzact Insurance Solutions
Julie MartinJulie Martin
Sales Performance Manager at Tranzact Insurance SolutionsSales Performance Manager at Tranzact Insurance Solutions