Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristin Winkels

Rochester,MN

Summary

Experienced professional specializing in communication and crisis intervention, driving improvements in customer satisfaction and relationship management. Proven Paraeducator with a strong history of creating individualized education plans and promoting team collaboration. Recognized for effective problem-solving skills and crisis management, achieving positive results for diverse student groups.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Shari's Sports Saloon
Chatfield, Minnesota
05.2017 - Current
  • Delivered exceptional service to customers through in-person and phone interactions.
  • Resolved customer complaints professionally, ensuring satisfaction and loyalty.
  • Demonstrated strong problem-solving skills by addressing issues efficiently.
  • Maintained composure during busy periods to promote outstanding customer experiences.
  • Established positive relationships with colleagues through effective communication.
  • Successfully multitasked in a fast-paced environment to enhance operational efficiency.

Paraeducator, Special Education

Rochester Public Schools
Rochester, Minnesota
07.2018 - 10.2024
  • Collaborated with multidisciplinary professionals to deliver comprehensive support services to special needs students.
  • Assisted in developing and implementing individualized education plans for students with disabilities.
  • Provided one-on-one instruction, enhancing basic literacy and numeracy skills in students with disabilities.
  • Implemented crisis intervention strategies to deescalate aggressive behaviors effectively.
  • Facilitated discussions to encourage positive peer relationships regarding feelings and emotions.
  • Monitored patient behavior to identify potentially dangerous changes and provide emotional support.
  • Maintained professionalism during emergencies, assisting staff and monitoring patients' actions.
  • Recorded patient behaviors and progress to track changes needing attention.

Education

Associate of Science - PreSocial Work

Rochester Community And Technical College
Rochester, MN
07-2025

Bachelor of Science - Social Work

Winona State University
Winona, MN

Skills

  • Individualized education plans
  • Customer relationship management
  • Crisis intervention
  • Effective communication
  • Team collaboration
  • Problem assessment
  • Conflict resolution
  • Behavioral monitoring
  • Reliability
  • Memory retention
  • Multitasking
  • Patience and tolerance

Certification

  • Crisis Prevention and Intervention Certified

Timeline

Paraeducator, Special Education

Rochester Public Schools
07.2018 - 10.2024

Bartender

Shari's Sports Saloon
05.2017 - Current

Associate of Science - PreSocial Work

Rochester Community And Technical College

Bachelor of Science - Social Work

Winona State University

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