Kristin Woodling
Seattle,WA
Summary
Dynamic and results-driven Team Leader with over 15 years of experience in building and nurturing high-performance teams dedicated to delivering exceptional customer service. Recognized for a flexible approach and strong work ethic, combined with an entrepreneurial spirit that fosters innovation and growth. Committed to empowering team members to achieve their full potential, driving both individual and collective success in fast-paced environments. Proven ability to inspire collaboration and maintain a customer-centric focus in all initiatives.
Overview
17
17
years of professional experience
Work History
Bakery Team Leader
Whole Foods Market
Multiple Locations
07.2015 - Current
- Manages a team of over 30 members across Bakery, Coffee Bar, and Juice Bar, fostering collaboration to enhance the customer experience.
- Leads Bakery Team in daily operations, ensuring product quality and customer satisfaction.
- Assists in budget planning by analyzing sales trends, forecasting demand, and effectively managing labor costs.
- Developed cost-effective strategies to drive bakery sales and optimize profits, resulting in positive sales growth year over year.
- Monitors and adjusts production levels with emphasis on driving sales and shrink reduction.
- Trains and mentors new staff on baking techniques and safety protocols.
- Coordinates cross-training initiatives among staff members to improve overall team versatility during peak hours or absences.
- Develops and maintains department layout and product merchandising.
- Fosters a positive work culture among staff members through open communication and recognition of achievements.
- Evaluates Team Member performance regularly, providing constructive feedback and opportunities for growth.
- Monitors compliance with health regulations and company standards during daily operations.
Customer Service Associate Team Leader
Whole Foods Market
Phoenix, AZ
08.2013 - 03.2015
- Partnered with Team Leader in set-up and pre-opening operations and training for the Camelback store
- Mentors Supervisors and Team Members for growth and developing bench strength
- Ensure accurate cash office operations
Customer Service Team Leader
Whole Foods Market
Philadelphia, PA
07.2011 - 10.2012
- Responsible for hiring, training, and developing a high-performance team comprised of 60-75 Team Members
- Develop and teach regional classes designed to support and mentor Customer Service Supervisors, Specialists, and Associate Team Leaders
- Developed and instituted a Concierge position for the increase in customer demand for grocery delivery
- Conduct quarterly Customer Advisory Panels in partnership with the Marketing TL
CS Associate Team Leader
Whole Foods Market
Philadelphia, PA
07.2010 - 07.2011
Brand Visual Merchandise Expert
Gap Inc.
Various Locations, PA
10.2008 - 11.2010
CS Supervisor and Cashier
Whole Foods Market
North Wales, PA
09.2009 - 07.2010
Skills
- Retail Operations
- Budget/Sales Forecasting
- Strong Interpersonal Skills
- Leadership, Development, and Mentoring
- Teamwork and Collaboration
- Time Management
- Service-minded
- Employee Retention
- Inventory Management
- Detailed and Organized
Timeline
Bakery Team Leader
Whole Foods Market
07.2015 - Current
Customer Service Associate Team Leader
Whole Foods Market
08.2013 - 03.2015
Customer Service Team Leader
Whole Foods Market
07.2011 - 10.2012
CS Associate Team Leader
Whole Foods Market
07.2010 - 07.2011
CS Supervisor and Cashier
Whole Foods Market
09.2009 - 07.2010
Brand Visual Merchandise Expert
Gap Inc.
10.2008 - 11.2010