Kristina Ackerson
Goodlettsville,TN
Summary
Experienced Manager with over 13 years of progressive experience in the hospitality and food & beverage industry. Strong leadership skills and ability to adapt to changing circumstances. Results-oriented with a proven track record of maximizing profits through cost-efficient strategies. Exceptional ability to manage staff, handle customer service issues, and maintain overall operational efficiency.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager- Grand Colorado
Breckenridge, CO
08.2018 - 10.2023
- Managed over $2 million in budgeted revenue for two hotel bars and a coffee shop
- Created yearly budgets for three outlets and monthly forecasting for labor/operating expenses, resulting in a net increase in revenue
- Provided input and insight to the coffee shop design team. Assisted in determining the most efficient layout for the new coffee shop based on anticipated customer flow
- Improved coffee shop profitability through improved staff training, improved marketing, new menus and implementing inventory systems
- Within 18 months of opening the coffee shop profits were 150% higher than projected
- Supervised 25+ employees across three outlets
- Responsible for hiring, mentoring, performance reviews and disciplinary actions for all employees
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Communicate with various vendors to ensure quantity and quality of ordered products meet expectations
- Implemented new menus for two bars and coffee shop with a focus on profits, quality, and customer service.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Front Office Manager- Mountain Thunder Lodge
Breckenridge, CO
08.2016 - 10.2018
- Assisted General Manager in overseeing the daily operations of the hotel to ensure smooth running of the property
- Monitored and analyzed monthly forecasting for labor and operating expenses, identifying and resolving any discrepancies
- Oversaw daily hotel inventory of 100 rooms, conducting room moves and inspecting rooms when necessary
- Collaborated with engineering and housekeeping to ensure timely room availability and optimal guest experience
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Effectively communicated Vail Resort standards for front desk employees through hiring, training, coaching, and conducting performance reviews
- Provided oversight of hotel shuttle service ensuring guests were picked up and dropped off in a timely manner
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
General Manager- Starbucks Vail Resorts
Keystone, CO
11.2012 - 08.2016
- Progressed from Barista to General Manager within a year and a half
- In accordance with Vail Resorts and Starbucks policies and procedures demonstrated excellence in total store operations, from inventory management to staffing
- Improved store financial performance by planning yearly budgets for the upcoming fiscal year. Reviewed the company’s sales records and predicting future sales by considering the previous financial year, and forecasting costs by reviewing the last year’s operation costs
- Increased store contribution margin by 57% over a two year period by forecasting labor and food waste, increasing the number of transactions, and decreasing the amount of time spent preparing drinks by organizing barista stations
- Implemented and maintained a labor schedule that kept labor costs within budget and customer service within acceptable limits
- Increased sales 10% by ensuring a healthy relationship between Vail Resorts and Starbucks corporate office by communicating with the district offices at least once a week.
Education
Business Management
Colorado Mountain College
Breckenridge, COAssociate of Arts
Pikes Peak Community College
Colorado Springs, CO2012
Skills
- Operations Oversight
- Staff Training
- Budget Management
- Payroll Administration
Timeline
Food and Beverage Manager- Grand Colorado
Breckenridge, CO
08.2018 - 10.2023
Front Office Manager- Mountain Thunder Lodge
Breckenridge, CO
08.2016 - 10.2018
General Manager- Starbucks Vail Resorts
Keystone, CO
11.2012 - 08.2016
Business Management
Colorado Mountain College
Associate of Arts
Pikes Peak Community College