KRISTINA ADAMS
Wildwood
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and fostering team development. Skilled in operations management and effective communication, I spearheaded many projects that improved organizational structures and employee engagement. My strategic approach to project management and relationship building has consistently driven company success. I have substantial understanding of leading in fast-paced, challenging environments. Over 20 years of experience driving development initiatives in industry-leading organizations.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Executive Business Administrator
BILL GREGORY EXCAVATING / GREGORY LAND HOLDINGS
01.2022 - Current
- Developed comprehensive reports for executive review, providing valuable insights into key performance indicators and areas for improvement.
- Organized corporate events such as conferences or team-building activities to promote internal cohesion while fostering external partnerships.
- Oversaw financial management functions, including budgeting, forecasting, cash flow analysis, and expense tracking to ensure fiscal responsibility across all departments.
- Optimized operational efficiency by analyzing workflows, identifying bottlenecks, and recommending process improvements.
- Managed complex projects for successful completion within deadlines and budgets, ensuring client satisfaction.
- Mentored junior staff members to foster professional development and career growth within the organization.
- Generated innovative solutions to complex challenges faced in day-to-day operations or during crucial projects.
- Evaluated employee performance regularly using objective metrics while providing constructive feedback aimed at promoting professional growth.
- Championed a culture of continuous learning and development by initiating employee training programs, workshops, and knowledge-sharing sessions.
- Spearheaded change management initiatives that resulted in improved organizational structures, streamlined processes, and enhanced employee engagement levels.
- Implemented cost-control measures to reduce overhead expenses without compromising service quality or employee satisfaction.
- Enhanced team collaboration by organizing regular meetings, establishing clear communication channels, and promoting a positive work environment.
- Streamlined administrative processes by implementing new software tools and efficient procedures.
- Maintained strict adherence to regulatory compliance guidelines by conducting regular audits and updating policies as needed.
- Developed monthly reports.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Managed day-to-day development issues.
- Prepared operational and salary budgets.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Developed strategic plans and initiatives.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Observed all laws, regulations and other applicable obligations.
- Oversaw HR training, coaching, mentoring and staff retention.
- Contributed to economic success by participating in budgeting process.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
BUSINESS OWNER / MANANGER
THE HUMBLE NATIVE
04.2018 - Current
- Monitored cash flow for maintaining financial health and supporting business investments.
- Formulated comprehensive business strategies by analyzing market trends and customer needs.
- Identified new business opportunities with in-depth market research and competitor analysis.
- Optimized budget allocation by assessing financial performance and adjusting expenditures.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
Director of Operations
OSTEOSTRONG
10.2019 - 01.2022
- Mentored and coached team members for enhanced skills and increased engagement.
- Enhanced patient care quality by developing and implementing streamlined clinical processes.
- Developed systems and procedures for effective project management and clinical operations.
- Reduced operational costs through efficient resource allocation and budget management.
- Implemented innovative technology solutions to increase efficiency in data collection and analysis for clinical trials.
- Streamlined patient enrollment process, increasing participant numbers in clinical trials without sacrificing quality or safety standards.
- Oversaw clinical studies focused on quality assessment, financial health and customer relations.
- Improved staff retention by creating a supportive work environment and providing ongoing training opportunities.
- Championed patient advocacy initiatives, upholding ethical principles in all aspects of clinical practice management.
- Led cross-functional teams for successful project execution within established timelines.
- Developed comprehensive risk management plans to minimize potential issues in clinical operations.
- Managed crisis situations effectively as they arose; swiftly identifying root causes, formulating action plans, executing decisive action steps to resolve issues, and prevent recurrence.
- Increased patient satisfaction ratings with timely, effective communication strategies.
- Ensured regulatory compliance by staying informed of industry standards and maintaining thorough documentation practices.
- Optimized scheduling procedures, reducing wait times for patients while maximizing resource utilization within the clinic setting.
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
- Facilitated knowledge sharing among staff through organized training sessions, workshops, and conferences on best practices in clinical operations management.
- Developed, implemented, revised, and evaluated policies and procedures.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Implemented new policies and educated staff on changes.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue.
PARAPROFESSIONAL
GULF COUNTY SCHOOL BOARD
06.2015 - 06.2018
- Fostered a positive learning environment with engaging activities that encouraged student participation.
- Collaborated with teachers to implement classroom strategies, improving student behavior and engagement.
- Assisted students in understanding lessons by providing one-on-one support and clarification.
- Developed individualized learning plans for students to enhance comprehension and retention of material.
- Supported students with diverse learning needs by adapting instructional materials and techniques.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Assisted in organization of school events, contributing to vibrant school culture.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Graded and provided feedback on assignments.
- Prepared reports and maintained administrative records.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Monitored students in computer lab to enforce proper use of resources.
EMT / SURGICAL TECH
BASSIN CENTER FOR PLASTIC SURGERY
02.2008 - 06.2015
- Managed patient scheduling software to streamline appointment setting.
- Prepared examination rooms, maintaining cleanliness and readiness for patient use.
- Educated patients on post-treatment care and medication instructions.
- Operated medical imaging equipment to assist in diagnostic procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Called and faxed pharmacies to submit prescriptions and refills.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Applied Science - EMT / PRO FIREFIGHTER
LAKE TECH
EUSTIS, FLAssociate of Science - BUSINESS
LAKE SUMTER COMMUNITY COLLEGE
LEESBURG, FL01-1994
High School Diploma -
WILDWOOD HIGH SCHOOL
WILDWOOD, FL06-1992
Skills
- Operations management
- Human resources management
- Team collaboration
- Sales management
- Effective communication
- Team recruiting
- Eye for detail
- Teamwork and collaboration
- Team development
- Customer service
- Schedule management
- Multitasking
- Executive support
- Reliability
- Mentoring
- Organizational skills
- Staff supervision
- Verbal and written communication
- Project management
- Decision-making
- Company event coordination
- Relationship building
Accomplishments
- Implemented processes to streamline workflow.
- Improved or maintained profit and revenue margins over previous years.
- Exceeded revenue targets by 82%.
- Oversaw rise of company to the top of the industry.
- Increased sales by 75%.
- Supervised team of 189 staff members.
Timeline
Executive Business Administrator
BILL GREGORY EXCAVATING / GREGORY LAND HOLDINGS
01.2022 - Current
Director of Operations
OSTEOSTRONG
10.2019 - 01.2022
BUSINESS OWNER / MANANGER
THE HUMBLE NATIVE
04.2018 - Current
PARAPROFESSIONAL
GULF COUNTY SCHOOL BOARD
06.2015 - 06.2018
EMT / SURGICAL TECH
BASSIN CENTER FOR PLASTIC SURGERY
02.2008 - 06.2015
Associate of Applied Science - EMT / PRO FIREFIGHTER
LAKE TECH
Associate of Science - BUSINESS
LAKE SUMTER COMMUNITY COLLEGE
High School Diploma -
WILDWOOD HIGH SCHOOL
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