Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Anderson

Corona,CA

Summary

Dynamic sales professional with proven success at Forever 21, excelling in customer service and teamwork. Enhanced store layout and minimized wait times, boosting customer satisfaction. Skilled in cash handling and retail loss prevention, consistently meeting sales targets. Reliable and adaptable, fostering strong relationships and delivering exceptional service in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Stay at Home Mom

Self Employed
Corona, CA
09.2018 - Current

Full-time caregiver of child while also being a full time student in college.

Sales Associate

Forever 21
Newport Beach, CA
01.2015 - 11.2018
  • Assisted customers in locating merchandise and provided product information.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained organized sales floor by restocking shelves and arranging displays.
  • Collaborated with team members to improve store layout and customer flow.
  • Handled customer inquiries and resolved issues effectively.
  • Engaged with customers to build rapport and loyalty.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Key Holder

La Belle Boutique
Costa Mesa, CA
04.2016 - 07.2018
  • Opened and closed store, ensuring security and adherence to operational protocols.
  • Managed inventory levels, conducting regular stock checks and restocking merchandise as needed.
  • Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
  • Trained new staff on register operation and customer service best practices to ensure team effectiveness.
  • Monitored sales floor for compliance with store standards, addressing issues promptly to maintain presentation quality.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Sales Associate

Goodwill
Lake Forest, CA
02.2013 - 12.2016
  • Assisted customers in locating items, enhancing shopping experience and satisfaction.
  • Processed transactions efficiently, ensuring accurate cash handling and customer service.
  • Organized merchandise displays to promote sales and enhance store aesthetics.
  • Collaborated with team members to maintain cleanliness and organization of sales floor.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Diagnostic Medical Sonography

Orange Coast College
Costa Mesa, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Relationship building
  • Cash handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Positive and professional
  • Retail loss prevention

Timeline

Stay at Home Mom

Self Employed
09.2018 - Current

Key Holder

La Belle Boutique
04.2016 - 07.2018

Sales Associate

Forever 21
01.2015 - 11.2018

Sales Associate

Goodwill
02.2013 - 12.2016

Diagnostic Medical Sonography

Orange Coast College
Kristina Anderson