Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kristina Armstrong

Kristina Armstrong

Falkville,AL

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Bargain Hunt. Expert in coaching, problem-solving, and implementing effective business strategies to drive results. Excelled in team supervision and mentoring, achieving significant improvements in productivity and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader

Tractor Supply
09.2023 - 02.2024
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.

Receptionist

Drake and Associates
02.2023 - 09.2023
  • Maintained confidentiality of information regarding clients and company.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Store Manager

Bargain Hunt
03.2018 - 12.2022
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.

Education

Ged - General Studies

Calhoun Community College
Tanner, AL
05.2005

Skills

  • Coaching
  • Cash Handling
  • Team Supervision
  • Complaint resolution
  • Quality Improvement
  • Shift Scheduling
  • Overtime Management
  • Documentation And Reporting
  • Employee Evaluation
  • Mentoring
  • Work Planning
  • Safety
  • Onboarding and Orientation
  • Goal Setting
  • Sales expertise
  • Teamwork and Collaboration
  • Complex Problem-Solving
  • Daily workflow improvement
  • Team motivation
  • Coaching and Mentoring
  • Evaluating Employee Work
  • Work Planning and Prioritization
  • Analytical Thinking
  • Giving Constructive Feedback
  • Overseeing Daily Activities
  • SMART goals
  • Performance Improvement
  • Problem-Solving
  • Leading Team Meetings

Certification

Retail Management and Change Management

Timeline

Team Leader

Tractor Supply
09.2023 - 02.2024

Receptionist

Drake and Associates
02.2023 - 09.2023

Store Manager

Bargain Hunt
03.2018 - 12.2022

Ged - General Studies

Calhoun Community College

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Kristina Armstrong